Experienced Customer Service Representative – Medicaid Member Support – Remote Call Center

Are you passionate about delivering exceptional customer experiences and making a real impact in the lives of others? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we invite you to join arenaflex, a leading provider of mission-critical services and solutions, as a Remote Call Center Customer Service Representative.

About arenaflex

arenaflex is a company that values individuality, creativity, and innovation. We believe that our associates are the backbone of our organization, and we strive to create a culture that fosters growth, development, and well-being. With a strong commitment to customer satisfaction, arenaflex has established itself as a trusted partner to Fortune 100 companies and over 500 governments worldwide.

The Role

As a Remote Call Center Customer Service Representative, you will be the initial point of contact for inquiries from potential and existing Iowa Medicaid Program recipients and affiliates. Your primary responsibilities will include:

• Providing one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles
• Accurately documenting enrollment requests and status changes
• Entering application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone
• Maintaining technical and program policy proficiency in the Iowa Family Care rules/guidelines and other related program policies
• Providing clear, complete, accurate, and objective information based on a full understanding of program requirements

Requirements

To be successful in this role, you will need:

• Basic understanding of a call center environment in a customer service role and quality monitoring processes
• Ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers
• Ability to problem solve through analysis and ongoing feedback
• Achieve results through knowledge, empathy, and commitment
• Ability to work with people of diverse backgrounds
• High School diploma or GED
• Background required
• Must reside within 1 hour driving distance from Des Moines, IA

Preferred Qualifications

* Ability to problem solve through analysis and ongoing feedback

• Achieve results through knowledge, empathy, and commitment
• Ability to work with people of diverse backgrounds
• Ability to adhere to a break and lunch schedule
• Excellent typing and grammar skills
• Ability to navigate a computer
• Ability to understand and utilize policy
• Excellent customer service skills
• Excellent phone etiquette skills
• Reliable internet access

What We Offer

As a Remote Call Center Customer Service Representative at arenaflex, you can expect:

• $18.00 per hour pay rate (bi-weekly pay)
• Paid Training with Equipment provided
• Full-time schedule (40 hrs. a week)
• Career Growth Opportunities
• PerkSpot- Employee discount program
• Full Benefit Options - From the start, our paid training program will teach you all the skills needed to allow you to become successful in your role. We also offer a full benefits package, so you’ll be able to thrive both personally and professionally.

Work Environment and Culture

arenaflex is committed to creating a positive, employee-friendly culture that values diversity, equity, and inclusion. Our remote work environment allows you to work from the comfort of your own home, while still being part of a dynamic and supportive team. We believe in fostering a culture of innovation, creativity, and continuous learning, where our associates can grow and develop their skills and expertise.

Compensation and Benefits

The pay for this role is $18.00 per hour. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. arenaflex provides a variety of benefits to employees, including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time.

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

Accommodations for Individuals with Disabilities

If you are an individual with a disability who needs a reasonable accommodation to apply for or compete for employment with arenaflex, please submit your request through our accommodation form.

Health and Safety

arenaflex values the health and safety of our associates, their families, and our community. While we do not require vaccination for most of our jobs, we do require that you provide us with your vaccination status, where legally permissible.

How to Apply

If you are passionate about delivering exceptional customer experiences and making a real impact in the lives of others, we invite you to apply for this exciting opportunity. Click on the link below to submit your application. Apply for the job now! Apply for this job Apply for this job