Experienced Patient Care Customer Service Coordinator (WFH) – Home Medical Equipment and Customer Support

At arenaflex, we're dedicated to providing high-quality medical products and services to patients across the country. As a national leader in home medical equipment, we're committed to empowering patients to manage their health and treatment at home. Our team of passionate professionals is driven by a shared goal: to deliver exceptional customer care and support to those who need it most. We're seeking an experienced Patient Care Customer Service Coordinator to join our team in Murray, KY. As a key member of our Sleep Central Operations, you'll play a vital role in ensuring that patients receive timely and accurate support for their medical equipment needs. If you're a customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.

Job Summary:

As a Patient Care Customer Service Coordinator, you'll be responsible for contacting patients to discuss their medical equipment needs, taking orders, verifying patient information, and placing orders in a timely manner. You'll work closely with our team to ensure that patients receive the support they need to manage their health and treatment at home.

Key Responsibilities:

* Accurately transcribe patient profiles over the phone, including data entry and possible outbound calling

• Obtain medically necessary documentation
• Process patient orders through our Online Pharmacy system
• Resolve tracking issues and reschedule shipping orders for patients
• Troubleshoot problems based on patient input regarding the scope and/or magnitude of failure
• Verify orders are complete
• Perform other duties as assigned

Qualifications:

* High school diploma or GED equivalent

• One to three years of related prior work experience in a team-oriented environment
• Strong customer service background preferred
• Ability to effectively communicate in English, both oral and written, with physicians, location employees, and patients
• Helpful, knowledgeable, and polite with a positive attitude
• Ability to interpret a variety of instructions in a variety of communication mediums
• Maintain confidentiality and practice discretion and caution when handling sensitive information
• Multi-task with attention to detail
• Ability to accurately perform simple mathematical calculations using addition, subtraction, multiplication, and division
• Self-motivation, organized, time-management, and deductive problem-solving skills
• Ability to work independently and as part of a team

Skills and Competencies:

* Proficiency in Microsoft applications, including Word, Excel, and email transmission and communication

• Ability to navigate the internet and research
• Familiarity with office equipment, including fax machines, copiers, printers, phones, and computers
• Strong communication and interpersonal skills
• Ability to work in a fast-paced environment with multiple priorities
• Strong problem-solving and analytical skills
• Ability to maintain confidentiality and handle sensitive information

Work Environment:

* Office environment

• Work from home after successful completion of in-office training and meeting expectations with management approval

Benefits:

* Generous paid time off and paid holidays

• Overtime pay for non-exempt hourly positions based on business needs
• Commission for account executives
• Fixed and variable rate car reimbursement for area managers and account executives
• Employee discount program
• Employee recognition program
• Bonus and incentive opportunities
• Mileage reimbursement (when applicable for the position)
• Telephone reimbursement (when applicable for the position)
• EAP
• 401k
• Medical, prescription, dental, and vision
• HSA and FSA/Dependent Care FSA
• Life insurance, disability, accidental death, identity protection, and legal services
• Meru Health Mental health and Mercer SmartConnect Medicare programs
• Livongo Diabetes and High Blood Pressure programs
• Healthcare Bluebook and RX Savings solutions programs
• HEPB and TB vaccinations

Career Growth Opportunities:

At arenaflex, we're committed to helping our employees grow and develop their careers. As a Patient Care Customer Service Coordinator, you'll have opportunities to advance your skills and knowledge, take on new challenges, and contribute to the success of our team.

How to Apply:

If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you!

Equal Opportunity Employer:

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion. Apply for this job