Experienced Customer Service Representative – Remote in Kansas

Join arenaflex, a leading provider of innovative solutions, as a Customer Service Representative in our Kansas team. In this exciting role, you'll play a vital part in supporting the Kansas Child Support program by handling calls related to child support cases, focusing on First Call Resolution. As a CSR, you'll take necessary actions to move cases forward, such as setting tasks for internal teams, issuing paperwork, and managing each call with care and accuracy. If you're organized, compassionate, and thrive in a fast-paced environment, this role is perfect for you!

About arenaflex

arenaflex is a dynamic and forward-thinking organization that delivers cutting-edge solutions to various industries. Our commitment to innovation, customer satisfaction, and employee growth has earned us a reputation as a leader in our field. As a valued member of our team, you'll have the opportunity to work with a talented group of professionals who share your passion for excellence.

Why Join arenaflex?

* Competitive Compensation: Enjoy a competitive salary and quarterly bonuses based on performance.

• Comprehensive Insurance Coverage: Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
• Future Planning: Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
• Paid Time Off Package: Enjoy PTO, Holidays, and sick leave.
• Holistic Wellness Support: Access resources for physical, emotional, and financial wellness through our Employee Assistance Program.
• Recognition Platform: Acknowledge and appreciate outstanding employee contributions.
• Tuition Reimbursement: Invest in your ongoing education and development.
• Employee Perks and Discounts: Additional benefits and discounts exclusively for employees.
• arenaflex Wellness Program and Resources: Access a range of wellness programs and resources tailored to your needs.
• Professional Development Opportunities: Participate in training programs, workshops, and conferences.

Essential Duties and Responsibilities:

* Answer incoming calls from consumers, including the general public, prospective enrollees, and people assisting enrollees or acting on their behalf, in accordance with all performance standards, policy, and procedures, and protocols, including but not limited to the confidentiality and privacy policies.

• Track and document all inquiries using the applicable systems.
• Complete associated tasks according to the established guidelines.
• Meet Quality Assurance (QA) and other key performance metrics.
• Facilitate the fulfillment of caller requests for materials via mail, email, or download.
• Transfer/refer consumers to appropriate entities according to the established guidelines.
• Escalate calls or issues to the appropriate designated staff for resolution as needed.
• Facilitate translation services for non-English speaking callers according to procedures.
• Attend meetings and trainings as requested and maintain up-to-date knowledge of all programs and systems.

Minimum Requirements:

* High school diploma or GED required and 0-6 months of relevant professional experience required, or equivalent combination of education and experience.

• Strong adaptability and flexibility in a fast-paced environment.
• Resilience and a positive, solution-focused attitude.
• Effective time management and organizational skills.
• Ability to manage multiple tasks and priorities efficiently.
• Proficiency in navigating multiple systems and using technology.
• Excellent communication and customer service skills.
• Must reside in the state of Kansas.

Home Office Requirements:

* Reliable high-speed internet service.

• Minimum 20 Mpbs download speeds/50 Mpbs for shared internet connectivity.
• Minimum 5 Mpbs upload speeds.

EEO Statement:

arenaflex is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected characteristics.

Pay Transparency:

arenaflex compensation is based on various factors, including job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market, and internal value analysis, including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of arenaflex's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, arenaflex provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays, and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. arenaflex will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Expected Salary:

* Competitive salary and quarterly bonuses based on performance.

Location:

* Wichita, KS

How to Apply:

To apply for this exciting opportunity, please visit our website at [arenaflex website URL] or click on the "Apply for the job now!" link below. Apply for this job Apply for this job