Experienced Seasonal Remote Customer Service Agent – Pest Control Industry

Are you a customer service enthusiast with a passion for helping others? Do you thrive in fast-paced environments and enjoy the challenge of upselling and cross-selling? If so, we invite you to join arenaflex, a leading pest control company with a rich history of delivering exceptional service to our customers. As a Seasonal Remote Customer Service Agent, you will play a vital role in supporting our field offices and customers, providing top-notch service, and driving sales growth.

About arenaflex

arenaflex is a global residential and business service provider with a legacy of excellence spanning over 125 years. As the largest subsidiary of a publicly traded company, we are financially stable and growing, with over 2 million customers worldwide. Our commitment to innovation, safety, and customer satisfaction has earned us consecutive years of improved earnings and a reputation as a leader in the pest control industry.

The Role

As a Seasonal Remote Customer Service Agent, you will be part of our highly collaborative and dynamic team, working from the comfort of your own home office. You will be responsible for:

• Supporting our field offices and customers through inbound and outbound sales, customer service, retention, chat, and bilingual support
• Managing customer relationships to ensure best-in-class service and identify opportunities for cross-selling and up-selling
• Assisting customers with remedies to retain business and resolving billing and customer credit issues
• Scheduling new termite inspections and making outbound welcome calls to new customers
• Utilizing gamification tools to measure performance and increase engagement virtually
• Working a flexible schedule, including days, evenings, weekends, and/or holidays to ensure consistent support for our customers

What We Offer

* Variety of schedules to accommodate your needs (may include nights, weekends, and holidays)

• Four-week quality training program that will equip you with the skills and knowledge to succeed in this role
• Gamification methods to measure performance and increase engagement virtually
• Competitive pay and incentives ($16.73 per hour plus 3% sales commission)
• 401(k) plan with company match, employee stock purchase plan
• Opportunities for regular, full-time employment based on business needs
• A fun and collaborative work environment with strong management

Why Join arenaflex?

* We are a financially stable and growing company with a rich history of excellence

• We offer a unique opportunity to expand your knowledge and increase your earnings in a recession-resistant industry
• You will be part of a talented team that values safety, professionalism, empathy, integrity, and innovation
• We provide award-winning training that ensures the professionalism and expertise of all arenaflex team members
• You will have the opportunity to volunteer and give back to your community, making a positive impact on the lives of others

Qualifications

* High School/GED

• 1-2 years customer service experience within or outside a call center
• Completion of a Culture Index assessment
• Verification of internet speed
• Ability to pass a computer assessment
• Ability to pass a background and drug screen
• Appropriate workspace in your home, private/semiprivate home-office space free of distractions and background noise
• A workspace with adequate furnishings (e.g., a desk and chair) and lighting
• Minimum of 50 mbps download/20 mbps upload or higher, high-speed internet connection with the ability to hard wire directly to a modem

Skills and Competencies

* Excellent interpersonal and communication skills

• Strong computer skills in various software and web-based applications
• Proficient in Microsoft Office
• Comfortable working in a high-volume role
• Excellent customer service soft skills such as empathy
• Ability to prioritize tasks and manage time efficiently

Work Environment and Culture

* arenaflex is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer

• We are a high-energy, fun, and collaborative work environment with strong management
• We value safety, professionalism, empathy, integrity, and innovation in pursuit of our mission to deliver the peace of mind only an arenaflex team member can provide

Compensation and Benefits

* Competitive pay and incentives ($16.73 per hour plus 3% sales commission)

• 401(k) plan with company match, employee stock purchase plan
• Opportunities for regular, full-time employment based on business needs

How to Apply

If you are a motivated and customer-focused individual with a passion for helping others, we invite you to apply for this exciting opportunity. Please submit your application through the link below, and we will be in touch to discuss your qualifications further. Apply for this job We look forward to welcoming you to the arenaflex team! Apply for this job