Experienced Full Stack Product Manager – AI-Powered Customer Support & Chat Platform Development at arenaflex
At arenaflex, we're revolutionizing the way we interact with customers through innovative AI-powered solutions. Our cutting-edge chat platform and large language model (LLM) applications are transforming the customer support experience, and we're seeking a visionary Product Manager to lead this charge. As a key member of our RBKS Customer Support team, you'll partner with cross-functional teams to develop and implement AI-driven features that redefine industry standards for customer support.
A Day in the Life of a Product Manager at arenaflex
As a Product Manager at arenaflex, you'll be responsible for defining and owning the product vision, strategy, and roadmap for our chat platform and LLM applications. You'll work closely with our Technical Program Manager to drive the development and integration of LLMs into customer support workflows, enhancing agent capabilities and customer self-service. Your expertise will be essential in collaborating with engineering, data science, design, and customer support teams to deliver cohesive, intuitive LLM-powered experiences.
Key Responsibilities:
* Define and own the product vision, strategy, and roadmap for the chat platform and all LLM applications across arenaflex
- Drive the development and integration of large language models (LLMs) into customer support workflows, enhancing agent capabilities and customer self-service
- Collaborate with engineering, data science, design, and customer support teams to deliver cohesive, intuitive LLM-powered experiences
- Evaluate, and implement appropriate LLM technologies, frameworks, and approaches that align with business goals and customer needs
- Define success metrics, analyze performance data, and make strategic adjustments to optimize user experiences and business outcomes
- Ensure all chat and LLM features meet customer needs through rigorous user research and testing
- Create detailed technical product requirements and documents that bridge business needs with engineering and Data Science implementation and planning
A Day in the Life:
* Lead product discovery sessions to identify customer pain points and opportunities for LLM-powered solutions
- Collaborate with engineering leads to refine technical approaches for implementing conversational AI features
- Review performance metrics of existing LLM applications and recommend enhancements
- Present product roadmap updates to leadership, showcasing impact on customer satisfaction and operational efficiency
- Work with your TPM partner to ensure seamless execution of the product vision across multiple workstreams
- Engage with data science teams to improve LLM model performance and accuracy
- Partner with Blink stakeholders to align on shared LLM initiatives and ensure consistent implementation
About the Team:
You'll join a passionate and innovative product team dedicated to transforming customer experiences through strategic application of technology. Working alongside problem-solvers, you'll help redefine industry standards for customer support by leveraging AI/ML advancements to develop intelligent self-service tools and seamlessly integrate human support, all while maintaining our commitment to customer privacy, security, and product expertise.
Basic Qualifications:
* 5+ years of product or program management, product marketing, business development, or technology experience
- Experience with feature delivery and tradeoffs of a product
- Bachelor's degree
- Experience owning/driving roadmap strategy and definition
- Experience with end-to-end product delivery
- Experience contributing to engineering discussions around technology decisions and strategy related to a product
- Experience managing technical products or online services
- Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning
Preferred Qualifications:
* Experience in using analytical tools, such as Tableau, Qlikview, QuickSight
- Experience in building and driving adoption of new tools
Work Environment and Company Culture:
arenaflex is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information.
Compensation and Benefits:
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $136,100/year in our lowest geographic market up to $235,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.
How to Apply:
If you're a motivated and innovative product leader looking to make a meaningful impact in the customer support space, we encourage you to apply for this exciting opportunity. Please submit your application via our internal or external career site. Apply for this job