Experienced Customer Success and Implementation Specialist - Health and Human Services (HHS) at arenaflex
At arenaflex, we're revolutionizing the behavioral healthcare and human services industry with our cutting-edge AI-powered software platform. We're on a mission to make high-quality treatments accessible to everyone, and we're looking for a talented Customer Success and Implementation Specialist to join our team.
About arenaflex
arenaflex is a pioneering software company that's changing the face of behavioral healthcare and human services. Our platform uses AI to provide clinical, evidence-based technologies that help therapists, counselors, coaches, and caseworkers deliver the best possible care to their clients. We're a diverse team of innovators, researchers, and experts in the field, and we're passionate about creating a more inclusive and effective healthcare system.
Our Vision
Our vision is to design and deliver technologies that maximize the ability of healthcare professionals to help their clients and patients at scale. We're committed to creating a world where everyone has access to the best possible care, regardless of their background or circumstances.
The Role
As a Customer Success and Implementation Specialist, you'll play a critical role in building relationships with state and regional child welfare agencies, with a focus on California. You'll work closely with our team to identify gaps and opportunities in our customer management processes, ensure that customer feedback is heard and addressed, and collaborate with our technical support and product teams to drive product roadmap decisions.
Key Responsibilities
* Utilize arenaflex's implementation framework with state and county agencies and contracted service providers as they implement arenaflex in their organizations
- Orient and onboard new customers to arenaflex's products, providing education on how our tools will be utilized to support and benefit their work
- Develop resources to support customers utilizing arenaflex
- Discuss and guide best practices for using arenaflex in complicated and dynamic implementation projects, specifically as it relates to evidence-based practices and FFPSA
- Gain expert knowledge of arenaflex's products and their value proposition in HHS
- Establish strong, open relationships with agency administrators, customer leadership, and project stakeholders
- Collaborate with internal sales team to ensure smooth handoffs from prospective to established customer
- Utilize internal project management and CRM tools to track customer deliverables and associated tasks, and document activities
- Manage multiple customer relationships and priorities, thinking strategically about customer relationships with an eye towards retention and expansion
Requirements
* 5+ years of experience in Child Welfare or related fields, including experience working in or with high-level state or local government agency administrators and/or as front-line staff
- Experience in one or more of the following areas:
+ Managing projects or implementations of new initiatives in social services settings + Health and human services workforce training + Implementation science, large-scale EBP adoption, program evaluation, and fidelity monitoring processes + Basic knowledge of FFPSA and its relevance to child welfare
- Tech-savvy with the ability to learn new technology and online tools quickly
- Strong understanding of the technical language used by Child Welfare professionals
- Enthusiasm for talking about how technology can solve problems for public sector customers
- Basic, high-level understanding of SACWIS/CCWIS systems
- Experience with and understanding of public sector customers
- Experience communicating effectively with diverse stakeholders, including customers and key process stakeholders
- Clear and polished communication skills
- Natural ability to collaborate and work with cross-functional teams
- Proven reliability and flexibility to work independently, demonstrating a high degree of organizational skills and attention to detail
- Technically adept, self-motivated, and driven by results
Desired Skills and Qualifications
* Strong preference given to candidates with experience in or working with California social service systems
- Prior customer success or SaaS experience
- Experience working with HubSpot (or similar CRM platform)
Salary and Benefits
* Target total compensation: $80,000 to $120,000 per year, depending on experience, with 20% of that salary determined by retention and commissions
- New arenaflex employees are granted stock options (subject to board approval)
- Comprehensive benefits package, including:
+ Insurance (medical, dental, vision, life/AD&D, long-term disability) + Excepted Benefit Health Reimbursement Arrangement (EBHRA) or Health Saving Account (HSA) + Employee assistance program + 401(k) retirement plan + Paid leave (vacation, sick, holiday, bereavement, parental leave, jury duty) + Corporate matching charitable giving program + Internet and home office stipend + Professional development opportunities
How to Apply
If you're passionate about making a difference in the lives of others and are looking for a challenging and rewarding role, we encourage you to apply. Please submit your resume and a cover letter explaining why you're the perfect fit for this role. We can't wait to hear from you!
Equal Employment Opportunity
arenaflex is an equal employment opportunity employer. We're committed to creating a diverse and inclusive environment, and we welcome applications from qualified candidates of all backgrounds. Apply for this job