Experienced Automotive Customer Service Advisor – Peak Performance in Customer Engagement and Service Excellence

At arenaflex, we're committed to delivering exceptional customer experiences that exceed expectations. As an Automotive Customer Service Advisor, you'll play a vital role in driving growth across all lines of business by engaging customers, showcasing expert product and service knowledge, and providing top-notch follow-up and follow-through at the service desk, on the sales floor, and at the register.

About arenaflex

arenaflex is a leading provider of automotive services, dedicated to helping customers keep their vehicles running at peak efficiency. With a strong focus on customer care, we strive to create a positive and welcoming environment for all who walk through our doors. Our team is passionate about delivering exceptional service, and we're committed to making a difference in the lives of our customers.

Job Summary

As an Automotive Customer Service Advisor, you'll be the first point of contact for customers on the phone and in the store. You'll engage customers, schedule appointments, build trust, understand their needs, communicate processes and timelines, and sell parts and services that make their car run at peak efficiency. You'll adhere to arenaflex's Customer Care standards to meet customer expectations and contribute to the growth of the organization across all lines of business.

Key Responsibilities

* First point of contact for customers on the phone and in the store, engaging customers, scheduling appointments, building trust, understanding needs, communicating processes and timelines, and selling parts and services that make the customer's car run at peak efficiency

• Responsible for the organization and productivity of the service business through work order and register transactions, thorough vehicle inspections, and service and replacement part knowledge
• Assist in various aspects of customer care, work order and register assistance, facility maintenance, and Outside Purchase (OP) ordering under the direction of Management
• Follow all policies and procedures related to cash, credit, check, refund, and return policies, and work with the management team to react to customer service issues, customer complaints, and/or business opportunities
• Conduct and participate in routine express automotive services, including tire mounting, balancing, rotations, and repair; oil changes, fluid top-offs, lubrications, filter and bulb replacement; battery installation, starting and charging system testing; cosmetic car services, and thorough vehicle inspection
• Primary driving force behind the implementation and constant execution of safety procedures, ensuring wheel torque and oil/fluid services are performed per standard operating procedure directives
• Partner with Management to produce a safe and healthy work environment that complies with all local, state, and federal laws, as well as with company policies and procedures
• Effectively communicate with all associates, management, and customers, interpreting and retaining information and applying knowledge appropriately
• In designated locations, may be a secondary key carrier responsible for basic and detailed opening and closing responsibilities
• Maintain an organized and neat shop
• Adhere to all company policies, procedures, safety, and environmental rules
• Other duties as assigned

Knowledge, Skills, and Abilities

* High school diploma or equivalent required

• Valid Driver's License
• One year of related experience in the automotive service environment
• One year of sales experience preferred
• Must have basic knowledge and understanding of mathematical concepts such as addition, subtraction, multiplication, division, percentages, and fractions, and ability to apply mathematical formulas to calculate commissions and discounts
• Strong verbal communication skills
• Strong customer service skills
• Ability to work Days, Nights, Weekends, Holidays

Physical Demands/Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to frequently lift, carry, and place merchandise and supplies up to 50 pounds without assistance
• Frequent standing and walking for long periods of time
• Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, twisting
• Climb up and down ladders to retrieve and stock merchandise
• Communicate effectively in person, by telephone, or by using telecommunications equipment
• Enters and locates information on computer
• Presents information to small and large groups
• Visually verifies information, often in small print
• Safely operates a motor vehicle

What We Offer

* Competitive salary and benefits package

• Opportunities for career growth and professional development
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance
• Comprehensive training and support
• Flexible scheduling and work-life balance

How to Apply

If you're passionate about delivering exceptional customer experiences and are committed to excellence in all aspects of your work, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive, respectful, and free from discrimination. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Apply for this job