Experienced Customer Service Representative – Pest Management Industry in San Antonio, TX
At arenaflex, we're dedicated to delivering exceptional customer experiences that set us apart in the pest management industry. As a Customer Service Representative, you'll play a vital role in ensuring our customers receive the highest level of service, support, and satisfaction. If you're passionate about making a difference in people's lives and take pride in going above and beyond to make a customer smile, you could be arenaflex's next all-star player.
About arenaflex
arenaflex is a leading provider of pest management services, with a strong presence in the San Antonio, TX market. As a subsidiary of a financially stable and growing company, we're committed to innovation, customer satisfaction, and employee growth. Our unique Taexx built-in pest control system during a home's construction has made us the #1 pest management company to homebuilders, and we're proud to be a part of the pest management industry, which is growing and recession-resistant.
Responsibilities
As a Customer Service Representative at arenaflex, you'll be responsible for:
- Providing positive customer experiences that significantly affect the customer's likelihood to continue to use and buy additional service from arenaflex Pest Defense
- Regularly communicating with internal and external customers of arenaflex Pest Defense
- Providing information to prospects and initiating new service
- Answering questions, researching problems, resolving issues, providing pricing (non-termite), scheduling service(s), and providing closure for customers
- Interacting with customers/prospects by scheduling various pest and builder-related services using the Route Point software
- Resolving customer problems with invoices and billing questions
- Conducting telephone conversations with customers about issues surrounding their service in a professional manner
- Entering service-related notes in system software
- Providing general marketing information to prospects and customers as requested
- Conducting follow-up telephone calls with customers for re-treats, initial services, and current customers as directed
- Maintaining customer files on computer and in filing system
- Validating technician paperwork for completeness and accuracy
- Filing Technician paperwork in customer files
- Updating notes in system with technician and other employee customer information
- Printing, distributing, and reviewing service tickets for technicians
- Having a basic knowledge of technician's job and processes of company's treatment processes
- Properly following arenaflex telephone etiquette procedures
- Ability to calm and diffuse angry customers
- Escalating appropriate inquiries or problems to managers
- Collecting and reconciling payments received by technicians
Perks and Benefits
As a valued member of the arenaflex team, you'll enjoy:
- Competitive pay ($33,000 - $35,000 annually)
- Comprehensive benefits package including medical, dental, vision
- Company-paid life & AD&D insurance
- 401(k) plan with company match up to 6%
- Employee stock purchase plan
- Paid Time off and holidays
- Employee discounts
- Tuition reimbursement
- Dependent scholarship awards
- An opportunity to advance within the company
- Recognition for a job well done
- A friendly work environment
- Employee referral bonuses
- The opportunity for professional growth and respect that comes from working for an industry leader
Qualifications
To be successful in this role, you'll need:
- 1 year of previous customer service experience
- Entry-level customer service skill and technique
- Basic/entry-level understanding of computers
- Entry-level skill on use of company telephone features and how to use them
- Must be 18 years or older with a high school diploma or GED
Physical Demands/Working Environment
Candidates must meet physical job requirements and safely perform the job duties with or without accommodation.
Why arenaflex?
arenaflex is a financially stable and growing company, with a strong presence in the San Antonio, TX market. We're committed to innovation, customer satisfaction, and employee growth. Our unique Taexx built-in pest control system during a home's construction has made us the #1 pest management company to homebuilders, and we're proud to be a part of the pest management industry, which is growing and recession-resistant.
Equal Opportunity Employer
arenaflex is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer.
Apply Now!
If you're passionate about delivering exceptional customer experiences and taking pride in making a difference in people's lives, apply now to join the arenaflex team! Apply for this job