Experienced Customer Service Representative – Deliver Exceptional Experiences for arenaflex Customers
At arenaflex, we're passionate about delivering exceptional customer experiences that exceed our customers' expectations. As a Customer Service Representative, you'll play a vital role in making this happen by providing top-notch support to our customers through various channels. If you're a people person with a passion for delivering legendary service, we want to hear from you!
About arenaflex
arenaflex is a family-owned company that's been a leading distributor of shipping, industrial, and packaging materials in North America for over three decades. With over 9,000 employees across 13 locations, we're committed to providing our customers with the best possible experience. Our company culture is built on a foundation of teamwork, innovation, and customer-centricity. We're proud to be an EEO/AA Employer/Vet/Disabled and a drug-free workplace.
Job Summary
As a Customer Service Representative, you'll be the face of arenaflex, providing exceptional support to our customers through phone, email, and chat. You'll be responsible for processing customer orders and inquiries, communicating with customers to resolve issues, and helping them navigate our website and online ordering system. We'll equip you with the knowledge and skills you need to become a product and solutions expert, so you can confidently answer product, pricing, and shipping questions.
Key Responsibilities
* Process customer orders and inquiries in a collaborative call center using world-class technology
- Communicate with customers over phone, email, and chat to resolve issues and provide exceptional support
- Help customers navigate arenaflex's website and online ordering system
- Become a product and solutions expert by learning about our products and services
- Collaborate with internal teams to resolve customer issues and improve the customer experience
- Meet or exceed performance metrics and targets
Minimum Requirements
* High school diploma or equivalent; Bachelor's degree preferred
- Prior customer service experience is a plus, but we'll train you to provide legendary service for our customers!
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and adapt to changing priorities
- Basic computer skills and knowledge of Microsoft Office
Benefits
* Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
- Multiple bonus programs to reward your hard work and dedication
- Paid holidays and generous paid time off to help you recharge and relax
- Tuition Assistance Program that covers professional continuing education to help you grow and develop
- Employee Perks, including:
+ Café featuring affordable daily meal options from local restaurants + On-site fitness center and beautifully maintained walking paths + Best-in-class, clean, modern facilities
Work Environment
* Our Kenosha Branch is located at 12355 Uline Way, Kenosha, WI 53144
- We offer a collaborative and dynamic work environment with a team of experienced professionals
- You'll have the opportunity to work with a variety of customers and internal teams to resolve issues and improve the customer experience
Career Growth Opportunities
* arenaflex is a growing company with new career opportunities arising regularly
- We offer training and development programs to help you grow and develop in your career
- You'll have the opportunity to work with a variety of customers and internal teams to develop your skills and expertise
How to Apply
If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we want to hear from you! Apply now by clicking on the link below: Apply for this job Don't miss out on this opportunity to join a dynamic and growing company that's passionate about delivering exceptional customer experiences. Apply now and take the first step towards a rewarding career with arenaflex! Apply for this job