Experienced Full Stack Consumer Loan Specialist – Sales Customer Service in Lawrenceville, GA

Are you a results-driven professional looking for a long-term opportunity with a growing financial services company that rewards performance and gives back to its community? If so, please read on! arenaflex is a leading provider of consumer loans and financial services, and we're seeking an experienced Full Stack Consumer Loan Specialist to join our team in Lawrenceville, GA.

About arenaflex

arenaflex has been helping our customers meet their personal finance goals for over 70 years by providing a variety of consumer loans, flexible lending options, and incomparable customer service. We're proud to serve over 300,000 customers in more than 250 communities throughout the US and continue to expand into new states each year! Our Core Values are at the heart of everything we do, with a focus on Our Team, Our Customers, and Our Performance. We're committed to serving our customers, giving back to our community, and providing a bright future for our employees.

Job Responsibilities

As a Full Stack Consumer Loan Specialist, you will be a key team member in our branch, responsible for ensuring a positive total customer experience while originating consumer loans, completing loan applications, developing strong customer relationships, and meeting sales goals. Your primary responsibilities will include:

• Actively seeking opportunities to originate new loan business with new and existing customers
• Evaluating customer needs to recommend the best consumer loan and voluntary product solutions
• Completing loan applications, proposals, and offers for new borrowers and following up with pending applicants
• Assisting potential borrowers by explaining the loan process, answering questions regarding loan products and loan processing
• Taking ownership of customer concerns and working with management to formulate and execute strategies for potential problem loans
• Closing loans, assembling loan folders, and breaking down files
• Consistently meeting or exceeding loan goals
• Responsible for day-to-day servicing of an ever-growing, complex consumer loan portfolio
• Applying analytical skills to quickly and efficiently resolve any customer issues
• Effectively building trust with customers and internal staff by embodying and demonstrating the philosophy of the organization, including core values, company policies, operational procedures, and compliance
• Processing insurance claims, follow-ups, and payments daily and maintaining insurance log
• Providing excellent customer care through daily transactions, customer inquiries, and problem resolution
• Adhering to corporate, legal, and regulatory policies, guidelines, and requirements regarding compliance
• Answering incoming phone calls and checking branch's voicemail
• Assisting Branch Manager with miscellaneous operational tasks such as daily initialization, preparing daily deposit, and importing live checks

Requirements

* High school diploma or equivalent

• Minimum of 2 years of experience in a goal-oriented, incentive-based sales role
• 1+ years of experience in the consumer finance industry preferred
• Professional demeanor, positive attitude, strong communication, and customer relations skills
• Ability to work well independently, as well as a dedicated team member
• Ability to work in a fast-paced environment and successfully navigate priorities
• Proficiency with Windows and Microsoft Office Suite
• Valid driver's license, reliable transportation, and auto insurance
• Willingness to comply with our company policy regarding employment credit check, background checks, and drug screening
• Ability to meet the eligibility requirements for insurance licensing in order to sell voluntary insurance products. Eligibility is based on a criminal background check conducted by the state's department of insurance.

Benefits

We offer a competitive compensation and benefits package, including:

• Health, Dental, & Vision Insurance
• 15 days of Paid Time Off (PTO) to start + 1 additional personal day
• 401k + employer match
• Company-provided Life Insurance & Long Term Disability
• Employee Assistance Program - Confidential mental health support
• Employee of the Month Program
• Philanthropic support for charities such as Juvenile Diabetes Research Foundation and the American Cancer Society
• Professional offices with a friendly team environment
• Monthly incentive bonus pay
• Internal promotions

Why Join arenaflex?

* Competitive salary of $36,000 per year (paid hourly) + uncapped monthly bonus that averages $8,000 annually

• Opportunities for career growth and advancement
• Collaborative and supportive work environment
• Recognition and rewards for outstanding performance
• Comprehensive benefits package
• Philanthropic opportunities to give back to our community

How to Apply

If you're a motivated and results-driven professional looking for a long-term opportunity with a growing financial services company, please apply today! arenaflex is an Equal Opportunity Employer and does not discriminate on the basis of race, sex, color, religion, national origin, age, disability, or veteran status in employment opportunities and benefits. arenaflex maintains a Drug-Free Workplace. Apply now and take the first step towards a bright future with arenaflex! Apply for this job