Experienced Medical Screener - Reception Technician (Customer Service) in San Antonio, TX

Join arenaflex, a leading global biotechnology company, in its mission to develop and deliver life-saving therapies to patients worldwide. As an Experienced Medical Screener - Reception Technician (Customer Service) in San Antonio, TX, you will play a vital role in ensuring the smooth operation of our plasma collection center, providing exceptional customer service, and contributing to the success of our organization.

The Opportunity

At arenaflex, we are committed to making a difference in the lives of patients with rare and serious diseases. Our plasma collection centers are at the forefront of this mission, and we are seeking an experienced Medical Screener - Reception Technician (Customer Service) to join our team. As a Medical Screener - Reception Technician (Customer Service), you will be responsible for greeting donors, conducting registration procedures, and ensuring their suitability for the plasma pheresis process. You will work closely with our medical staff to provide a safe and efficient donation experience for our donors.

The Role

As an Experienced Medical Screener - Reception Technician (Customer Service), your key responsibilities will include:

• In compliance with Standard Operating Procedures (SOPs), assist qualified donors in completing the screening process, which includes assessing self-administered health history, answering basic medical questions, referring donors to medical staff when necessary, and performing health screening procedures such as blood pressure, pulse, weight, and temperature.
• Upon completion of the appropriate training, educate new donors on the use of therapeutic products made from donated plasma, including explaining the screening process, health screening tests, appointment system, donation fees, center policies, proper nutrition, and any other relevant information.
• May be involved in registering applicants and transfer donors based on completion of appropriate training and operational needs of the center.
• May answer the telephone and respond to callers' questions or transfer calls to the appropriate staff member.
• Maintain alertness and awareness to any reaction by a donor during or after the pheresis process and notify the appropriate staff.
• Alert the Group Leader or Supervisor of donor flow issues.
• Ensure the accurate recording of donor data in the electronic donor information management system as outlined in the SOPs.
• Understand the policies and procedures associated with hyper immune programs at the center if applicable.
• Maintain a clean and efficient work environment, ensuring sufficient operating supplies and forms are available as needed.
• Follow all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures.
• Promote safety in all actions.
• Maintain confidentiality of all personnel, donor, and center information.

Your Skills and Experience

To be successful in this role, you will need:

• High school diploma or equivalent required
• Minimum of three (3) months experience in a clerical or customer service-related position, preferably in a medical or health provider environment or equivalent combination of education and experience
• Will perform basic math calculations
• Ability to understand, remember, and apply oral and/or written instructions
• Ability to understand and follow basic instructions and guidelines
• Must be able to see and speak with customers and observe equipment operation
• Occasionally perform tasks while standing and walking up to 100% of the time
• Reach, bend, kneel, and have a high level of manual dexterity
• Occasionally required to lift and carry up to 25 pounds
• Fast-paced environment with frequent interruptions
• Frequently exposed to hazardous chemicals, extreme temperatures, and to blood-borne pathogens
• Required to wear Personal Protective Equipment while performing specific tasks or in certain areas
• Required to work overtime and extended hours to support center operational needs

Working Conditions

As a Medical Screener - Reception Technician (Customer Service), you will work in a fast-paced environment with frequent interruptions. You will be frequently exposed to hazardous chemicals, extreme temperatures, and to blood-borne pathogens. You will be required to wear Personal Protective Equipment while performing specific tasks or in certain areas. You will also be required to work overtime and extended hours to support center operational needs.

Our Benefits

At arenaflex, we offer a comprehensive benefits package, including:

• Competitive salary
• Comprehensive health insurance
• 401(k) retirement plan
• Paid time off
• Opportunities for career growth and professional development
• Recognition and rewards for outstanding performance

About arenaflex

arenaflex is a leading global biotechnology company dedicated to developing and delivering life-saving therapies to patients worldwide. Our plasma collection centers are at the forefront of this mission, and we are committed to making a difference in the lives of patients with rare and serious diseases.

Join Our Team

If you are a motivated and customer-focused individual with a passion for making a difference, we encourage you to apply for this exciting opportunity. As an Experienced Medical Screener - Reception Technician (Customer Service), you will have the opportunity to work in a fast-paced environment, develop your skills and knowledge, and contribute to the success of our organization.

Apply Now

To apply for this position, please visit our website and submit your application. We look forward to hearing from you!

Expected Salary:

Competitive salary

Location:

San Antonio, TX

Job Date:

Thu, 22 May 2025 02:15:45 GMT Apply for the job now! Apply for this job Apply for this job