Experienced Customer Service Associate – Retail Store Experience in Norridge, IL at arenaflex
Join arenaflex, a leading retail pharmacy and healthcare company, as a Customer Service Associate in our Norridge, IL store. As a key member of our team, you will be responsible for delivering exceptional customer experiences, operating cash registers, and maintaining a clean and organized store environment. If you are passionate about providing outstanding customer service and have a strong work ethic, we encourage you to apply for this exciting opportunity.
About arenaflex
arenaflex is a trusted retail pharmacy and healthcare company that has been serving communities for over 100 years. We are committed to providing high-quality products and services, while also promoting healthy lifestyles and wellness. Our team members are the backbone of our organization, and we strive to create a positive and inclusive work environment that fosters growth and development.
Key Responsibilities
As a Customer Service Associate at arenaflex, you will be responsible for:
- Modeling and delivering a distinctive and delightful customer experience
- Registering sales on assigned cash register, providing customers with courteous, fair, friendly, and efficient checkout service
- Engaging customers and patients by greeting them and offering assistance with products and services
- Resolving customer issues and answering questions to ensure a positive customer experience
- Recommending items for sale to customers and recommending trade-up and/or companion items
- Registering customer purchases on assigned cash register, collecting cash and distributing change as requested
- Processing voids, returns, rain checks, refunds, and exchanges as needed
- Keeping counters and shelves clean and well merchandised, taking inventory, and maintaining records
- Checking in and pricing merchandise as required or as directed by store manager or communicated by the shift leader
- Implementing Company asset protection procedures to identify and minimize profit loss
- Ensuring compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products)
- Constructing and maintaining displays, including promotional, seasonal, super structures, and sale merchandise
- Completing resets and revisions as directed
- Assisting with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures
- Providing customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products
- Assisting with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance
- Complying with all company policies and procedures; maintaining respectful relationships with coworkers
- Completing special assignments and other tasks as assigned
Training & Personal Development
As a Customer Service Associate at arenaflex, you will have the opportunity to:
- Attend training and complete PPLs requested by Manager or assigned by corporate
- Develop your skills and knowledge in customer service, cash handling, and store operations
- Participate in ongoing training and development programs to enhance your performance and career growth
Essential Qualifications
To be successful as a Customer Service Associate at arenaflex, you will need:
- To be fluent in reading, writing, and speaking English (except in Puerto Rico)
- To be willing to work flexible schedule, including evenings and weekend hours
- To have a strong work ethic and ability to work in a fast-paced environment
- To be able to lift up to 25 pounds and stand for long periods of time
Preferred Qualifications
While not required, we prefer candidates with:
- Six months of experience in a retail environment
- Prior work experience with arenaflex
- Fluency in reading, writing, and speaking English (except in Puerto Rico)
- Ability to work flexible schedule, including evenings and weekend hours
Skills and Competencies
To succeed as a Customer Service Associate at arenaflex, you will need:
- Excellent communication and interpersonal skills
- Ability to work effectively in a team environment
- Strong problem-solving and conflict resolution skills
- Ability to multitask and prioritize tasks
- Basic math skills and accuracy with cash handling
- Ability to learn and adapt to new systems and processes
Career Growth Opportunities and Learning Benefits
As a Customer Service Associate at arenaflex, you will have the opportunity to:
- Develop your skills and knowledge in customer service, cash handling, and store operations
- Participate in ongoing training and development programs to enhance your performance and career growth
- Advance to leadership roles or specialized positions within the company
- Enjoy a competitive salary and benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off
Work Environment and Company Culture
As a Customer Service Associate at arenaflex, you will work in a fast-paced and dynamic retail environment. Our company culture values:
- Respect and inclusivity for all team members
- Open communication and transparency
- Continuous learning and development
- Community involvement and social responsibility
- Fun and teamwork
Compensation, Perks, and Benefits
arenaflex offers a competitive salary and benefits package, including:
- Hourly pay rate of $15-$17.50
- Medical, dental, and vision insurance
- 401(k) matching
- Paid time off
- Opportunities for career growth and advancement
- Discounts on arenaflex products and services
- Access to employee assistance programs and wellness initiatives
How to Apply
If you are passionate about providing outstanding customer service and have a strong work ethic, we encourage you to apply for this exciting opportunity. Please submit your application through our website or by clicking on the "Apply for the job now!" button below.
Equal Opportunity Employer
arenaflex is an equal opportunity employer, and we welcome applications from diverse candidates. We are committed to creating a positive and inclusive work environment that fosters growth and development for all team members.
Job Type
Part-time
Job Function
Retail
Location
Norridge, IL
Expected salary
$15-$17.50 per hour
Shift
Overnight
Pay Type
Hourly
Start Rate
$15 per hour
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