Experienced Customer Service Representative – North America Operations Support

At arenaflex, we're on a mission to deliver connectivity that empowers how we live, work, and learn. Our team is growing, and we're looking for outstanding Customer Service Representatives who thrive in a high-performance and high-reward environment to join our team on-site (5 days a week) in Shakopee, MN. If you're passionate about making a genuine connection with the work you do and want to grow your career alongside forward-thinking, hardworking, and caring people, come connect to your future at arenaflex.

About arenaflex

arenaflex is a global leader in communications technology, enabling groundbreaking discoveries like 5G, the Internet of Things, and gigabit speeds for everyone, everywhere. With our unmatched expertise in copper, fiber, and wireless infrastructure, our global clients rely on us to outperform today and be ready for the needs of tomorrow. We're committed to delivering connectivity that empowers how we live, work, and learn.

Job Summary

As a Customer Service Representative, you'll play a critical role in identifying customer requirements and working with our Sales, Customer Financial Services, Product Line Management, Business Ops, and Manufacturing teams to support our customers in North America. You'll have opportunities to improve the quality and efficiency of our customer service operation and be a customer advocate supporting internal/external partner calls as well as manage the life cycle of the order from receipt to delivery to customer satisfaction.

Key Responsibilities

* Identify customer requirements and work with cross-functional teams to support our customers in North America

• Improve the quality and efficiency of our customer service operation
• Manage the life cycle of the order from receipt to delivery to customer satisfaction
• Support internal/external partner calls
• Collaborate with Sales, Customer Financial Services, Product Line Management, Business Ops, and Manufacturing teams to resolve customer issues
• Analyze customer feedback and provide recommendations for process improvements
• Develop and maintain strong relationships with customers and internal stakeholders
• Stay up-to-date with industry trends and developments to provide expert advice to customers

Essential Qualifications

* Two or more years of sales support, customer service, or related experience

• Proficient with Microsoft Office 365 (Excel, Word, Outlook)
• Excellent interpersonal communication skills
• Strong analytical abilities
• Detail-oriented with a focus on quality
• Problem-solving skills with a customer-centric approach
• Previous experience with an ERP system (Oracle, SAP)

Preferred Qualifications

* Experience in a fast-paced, dynamic environment

• Knowledge of the telecommunications industry
• Familiarity with CRM software
• Strong organizational skills with the ability to prioritize tasks and manage multiple projects
• Ability to work in a team environment and build strong relationships with colleagues and customers

Skills and Competencies

* Excellent communication and interpersonal skills

• Strong analytical and problem-solving skills
• Ability to work in a fast-paced, dynamic environment
• Strong organizational skills with the ability to prioritize tasks and manage multiple projects
• Ability to build strong relationships with customers and internal stakeholders
• Strong attention to detail with a focus on quality
• Ability to adapt to changing priorities and deadlines

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. We offer a range of training and development programs, including:

• On-the-job training and mentorship
• Professional development opportunities
• Leadership development programs
• Cross-functional training and development
• Education assistance programs

Work Environment and Company Culture

arenaflex is a dynamic and fast-paced work environment that values innovation, collaboration, and customer satisfaction. We're committed to creating a workplace culture that's inclusive, diverse, and supportive of our employees' needs. Our Shakopee, MN location offers a range of amenities and benefits, including:

• On-site fitness center and wellness programs
• Employee recognition and reward programs
• Flexible work arrangements and telecommuting options
• Access to cutting-edge technology and tools
• Collaborative and dynamic work environment

Compensation, Perks, and Benefits

arenaflex offers a comprehensive benefits package, including:

• Medical, dental, and vision plans
• Life and accidental death insurance
• 401(k) plan with company match
• Participation in the Company's Incentive Plan
• Eleven paid holidays in a full calendar year
• Paid vacation (prorated based on start date)
• Other leave options

Salary Range

Our salary ranges consider a wide variety of factors, including but not limited to benchmarking by independent third-party consultants, skill sets, years of experience, training, education, geography, and other business needs. Depending on experience, the range can be higher for candidates with exceptional experience and a demonstrated history of successful performance. This position's expected total compensation (base salary and commission range) is $52,000.00-$64,000.00.

What Happens After You Apply

If you're interested in joining our team, please submit your application through our website. We'll review your application and contact you to schedule an interview. We're excited to connect with you and explore how you can contribute to our team's success.

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer (EEO), including people with disabilities and veterans. If you are seeking an accommodation for the application or interview process, please contact us to submit your request at [insert contact email].

Apply Now

If you're ready to connect to your future at arenaflex, apply now! Apply for this job