Experienced Customer Service Specialist – Retail Sales and Customer Experience in Flagstaff, AZ at arenaflex
At arenaflex, we're passionate about inspiring and improving the world by coloring and protecting what matters. Our paints, coatings, and innovative solutions make the places and spaces in our world brighter and stronger. As a Customer Service Specialist, you'll play a vital role in delivering exceptional customer experiences, driving sales growth, and maintaining the high standards of our retail stores.
About arenaflex
arenaflex is a leading global manufacturer and distributor of paints, coatings, and related products. Our purpose is to inspire and improve the world by coloring and protecting what matters. We're committed to innovation, quality, and customer satisfaction, and we're always looking for talented individuals to join our team.
Job Summary
We're seeking an experienced Customer Service Specialist to join our retail team in Flagstaff, AZ. As a Customer Service Specialist, you'll be responsible for delivering exceptional customer experiences, driving sales growth, and maintaining the high standards of our retail stores. You'll work closely with wholesale and retail customers to determine their needs, answer their questions about arenaflex products, and recommend the right solutions. You'll also be responsible for promptly resolving any customer concerns and ensuring maximum client satisfaction.
Key Responsibilities
* Ensure high levels of customer satisfaction through excellent sales service
* Assist customers in person and over the phone by determining needs and presenting appropriate products and services
* Build productive trust relationships with wholesale and retail customers
* Process sales transactions accurately and consistently with policies and procedures
* Follow and achieve sales goals on a monthly, quarterly, and yearly basis
* Maintain precise work order files and formulas
* Pull appropriate products from the sales floor or warehouse
* Tint and mix products, as needed, to customer specifications
* Stock shelves and set up displays
* Clean store equipment
* Load/unload delivery trucks
* Assist in making deliveries, as needed
* Maintain in-stock and presentable condition assigned areas
* Remain knowledgeable on products offered and discuss available options
* Comply with inventory control procedures
* Suggest ways to improve sales
Minimum Requirements
* Must be at least eighteen (18) years of age
* Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
* Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
* Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
Preferred Qualifications
* Have a valid, unrestricted Driver's License
* Have at least a High School diploma or GED
* Have at least one (1) year experience working in a delivery, retail, or customer service position
* Have previous work experience selling paint and paint-related products
* Have previous work experience operating tinting and mixing equipment
* Ability to read, write, comprehend, and communicate in more than one language
* Ability to read, write, comprehend, and communicate in Spanish
What We Offer
* Competitive salary and benefits package
* Opportunities for career growth and development
* Collaborative and inclusive work environment
* Recognition and rewards for outstanding performance
* Comprehensive training and support
* Flexible scheduling and work-life balance
* Access to industry-leading products and technologies
* Opportunities to make a meaningful impact on our customers and communities
How to Apply
If you're passionate about delivering exceptional customer experiences and driving sales growth, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website or by clicking the "Apply for the job now!" button below.
Equal Employment Opportunity
arenaflex is an equal employment opportunity employer. We're committed to diversity, equity, and inclusion, and we welcome applications from qualified candidates of all backgrounds. We're proud to be an inclusive and supportive workplace, and we're committed to creating a culture that values and respects the contributions of all employees.
Benefits
arenaflex offers a comprehensive benefits package, including:
* Medical, dental, and vision insurance
* 401(k) retirement plan with company match
* Paid time off and holidays
* Flexible scheduling and work-life balance
* Access to industry-leading products and technologies
* Opportunities to make a meaningful impact on our customers and communities
Compensation
The salary range for this position is competitive and based on experience. We're committed to fair and equitable compensation, and we're happy to discuss salary and benefits with qualified candidates.
Location
This position is located in Flagstaff, AZ, and requires the ability to work in a fast-paced retail environment. We're committed to providing a safe and healthy work environment, and we're happy to discuss accommodations and support for employees with disabilities.
Application Process
To apply for this position, please submit your application, including your resume and a cover letter, through our website or by clicking the "Apply for the job now!" button below. We're committed to a fair and inclusive application process, and we welcome applications from qualified candidates of all backgrounds.
Contact Us
If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We're happy to discuss this position and answer any questions you may have.