Experienced Customer Service Representative II (Remote) in Roanoke, VA at arenaflex
Job Summary:
Join arenaflex, a leading provider of innovative solutions in the healthcare industry, as a Customer Service Representative II (Remote) in Roanoke, VA. In this exciting role, you will be part of a dynamic team that supports the CDC INFO program, providing critical information to the public, healthcare providers, and public health professionals. As a key member of our team, you will be responsible for delivering exceptional customer service, resolving inquiries, and providing accurate information on a wide range of health topics.
About arenaflex:
arenaflex is a renowned organization that has been at the forefront of healthcare innovation for decades. Our mission is to improve the lives of individuals and communities through cutting-edge solutions, exceptional customer service, and a commitment to excellence. With a strong presence in the industry, we continue to push the boundaries of what is possible, and we invite you to join our journey.
Job Description:
Key Responsibilities:
* Provide exceptional customer service to the public, healthcare providers, and public health professionals via multiple channels, including phone, email, web chats, and written letters.
- Respond to routine and complex inquiries, using computerized systems for tracking, information gathering, and troubleshooting.
- Utilize databases and written materials to provide accurate information and resolve customer inquiries.
- Maintain up-to-date knowledge of CDC Public Response procedures, policies, and protocols to provide knowledgeable responses to numerous inquiries.
- Track and document all inquiries, appointments, and kits using CRM and applicable systems.
- Meet Quality Assurance (QA) and other key performance metrics.
- Escalate calls, emails, chat, scheduling, or kit-related issues to the appropriate designated group.
- Continuously look for and suggest process improvements that benefit arenaflex, CDC, and the public.
Essential Qualifications:
* High School diploma or equivalent with 6 months of customer service experience.
- Excellent communication, problem-solving, and customer service skills.
- Ability to work from home and comply with remote working policies and requirements.
- Flexibility to work holidays, weekends, and alternate schedules as needed.
- Previous experience with phone systems and headset preferred.
- Strong ability to work as a member of a team and independently.
Preferred Qualifications:
* Additional training or education in the area of specialization.
- Experience working with a PC, MS Word, and Outlook.
- Demonstrated excellent interpersonal and leadership skills.
- Ability to organize simultaneous tasks and prioritize responsibilities.
Home Office Requirements:
* Internet speed of 25mbps or higher download and a upload of 10mbps or higher required.
- Preferred Windows or Mac (no Chromebooks or tablets).
- Hardwired internet (ethernet) connection.
- Private work area and adequate power source.
Benefits and Compensation:
* Competitive salary range: $17.75 - $22.17 per hour.
- Opportunities for career growth and professional development.
- Comprehensive benefits package, including medical, dental, and vision insurance.
- Paid time off and holidays.
- Flexible work arrangements, including remote work options.
EEO Statement:
arenaflex is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected characteristics.
Pay Transparency:
arenaflex will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.
How to Apply:
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through our website or by clicking on the "Apply for the job now!" link below.
Apply for the job now!
Apply for this job Apply for this job