Experienced Store Customer Service Specialist – Tomball, TX at arenaflex

As a Store Customer Service Specialist at arenaflex, you will be the face of our company, providing exceptional customer service and ensuring that our customers have an outstanding experience in our retail stores. If you are passionate about delivering top-notch service, working in a fast-paced environment, and contributing to the success of a dynamic organization, we encourage you to apply for this exciting opportunity.

About arenaflex

arenaflex is a leading global coatings company that has been inspiring and improving the world by coloring and protecting what matters for over 150 years. Our paints, coatings, and innovative solutions make the places and spaces in our world brighter and stronger. We are committed to creating a workplace that is inclusive, supportive, and empowering, where our employees can grow and thrive.

Job Summary

As a Store Customer Service Specialist, you will be responsible for providing exceptional customer service, building strong relationships with wholesale and retail customers, and achieving sales goals. You will work closely with our customers to determine their needs, answer their questions, and recommend the right solutions. You will also be expected to maintain the high quality and visual standards of our products and store, ensuring that our customers have an outstanding experience.

Key Responsibilities

- Provide exceptional customer service, ensuring that our customers have an outstanding experience in our retail stores - Build strong relationships with wholesale and retail customers, understanding their needs and preferences - Determine customer needs and present appropriate products and services - Process sales transactions accurately and consistently with policies and procedures - Achieve sales goals on a monthly, quarterly, and yearly basis - Maintain precise work order files and formulas - Pull appropriate products from the sales floor or warehouse - Tint and mix products, as needed, to customer specifications - Stock shelves and set up displays - Clean store equipment - Load/unload delivery trucks - Assist in making deliveries, as needed - Maintain in-stock and presentable condition assigned areas - Remain knowledgeable on products offered and discuss available options - Comply with inventory control procedures - Suggest ways to improve sales

Minimum Requirements

- Must be at least eighteen (18) years of age - Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future - Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion - Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation - If internal to arenaflex, you must have received at least a “meets expectations” (3) rating on your most recent performance appraisal - If internal to arenaflex, you must have completed all HR Cloud eLearning courses required for your current position

Preferred Qualifications

- Have a valid, unrestricted Driver’s License - Have at least a High School diploma or GED - Have at least one (1) year experience working in a delivery, retail, or customer service position - Have previous work experience selling paint and paint-related products - Have previous work experience operating tinting and mixing equipment - Ability to read, write, comprehend, and communicate in more than one language - Ability to read, write, comprehend, and communicate in Spanish

What We Offer

- Competitive salary and benefits package - Opportunities for career growth and development - Inclusive and supportive work environment - Recognition and rewards for outstanding performance - Comprehensive training and development programs - Access to the latest technology and tools - Collaborative and dynamic team environment

How to Apply

If you are passionate about delivering exceptional customer service and contributing to the success of a dynamic organization, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, through our online application system. We look forward to hearing from you!

Application Process

- Step 1: Online Application - Find the role(s) that interest you on our Careers page - Set aside 15 minutes to create your profile by entering or importing your details from one of our job board partners - Step 2: Digital Interview - Upon review of your application, qualified candidates will be invited to complete a digital video interview via HireVue, our interview partner - The interview will consist of a few behavioral-based questions - You’ll be able to record and complete your video interview anytime, anywhere! - While you can complete this video interview on your own schedule, we ask that this step be completed within 7 days of receiving an invitation - Step 3: In-Store Interview - Your video interview is reviewed by a member of our Recruitment team and our top candidates are invited to meet with our team in a store, specialty wholesale branch, floorcovering facility, or delivery service terminal

Equal Employment Opportunity

arenaflex is proud to be an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other consideration prohibited by law or by contract.

VEVRAA Federal Contractor

As a VEVRAA Federal Contractor, arenaflex requests state and local employment services delivery systems to provide priority referral of Protected Veterans.

Important Notice

Please be aware that arenaflex recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process. Apply for this job