Experienced Pharmacy Customer Service Associate – Delivering Exceptional Patient Experience in Janesville, WI at arenaflex

At arenaflex, we're committed to delivering exceptional patient experiences in our pharmacies across the country. As a Pharmacy Customer Service Associate, you'll play a vital role in ensuring that our customers receive the highest level of service and care. If you're passionate about providing outstanding customer service, have a strong work ethic, and are eager to learn and grow, we want to hear from you!

About arenaflex

arenaflex is a leading healthcare company dedicated to providing innovative solutions and exceptional patient care. With a rich history of over 100 years, we've established ourselves as a trusted partner in the healthcare industry. Our commitment to excellence, quality, and customer satisfaction has earned us a reputation as a leader in the field.

Job Summary

As a Pharmacy Customer Service Associate, you'll be responsible for delivering exceptional customer service, assisting pharmacists with prescription processing, and maintaining a clean and organized pharmacy environment. You'll work closely with our pharmacy team to ensure that our customers receive the best possible experience, and you'll be an integral part of our efforts to provide exceptional patient care.

Key Responsibilities

* Models and delivers a distinctive and delightful customer experience

• Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service
• Assists pharmacists with prescription processing, including retrieving, counting, and pouring pharmaceutical drugs
• Maintains a clean and organized pharmacy environment, including counters and shelves
• Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader
• Performs duties as assigned by Pharmacy Manager, Staff Pharmacist, and Store Manager, including utilizing pharmacy systems to enter patient and drug information
• Reports, immediately, prescription errors to pharmacist on duty and adheres to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program
• Handles telephone calls that do not require personal attention of the pharmacist, including those to physicians
• Processes (corrects and resubmits) manual claims for third-party program prescription services in a timely and efficient manner
• Assists and supports Pharmacy Department on inventory management activities, such as ordering, unpacking, checking, and storing shipment of pharmaceuticals
• Maintains knowledge of Company asset protection techniques and files claims for warehouse overages, shortages, order errors, or damaged goods involving Rx drugs
• Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products)
• Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise
• Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures
• Provides customer service in the photo area, including digital passport photo service, poster print, and creative machine
• Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance
• Complies with all company policies and procedures; maintains respectful relationships with coworkers

Essential Qualifications

* Must be fluent in reading, writing, and speaking English (except in Puerto Rico)

• Requires willingness to work flexible schedule, including evenings and weekend hours
• High school diploma or equivalent required
• Prior work experience in a retail environment preferred
• Prior work experience with arenaflex preferred
• Good math skills to fill prescriptions accurately, including counting, measuring, and weighing medications
• Good computer skills
• Knowledge of store inventory control
• PTCB certification preferred

Preferred Qualifications

* Six months of experience in a retail environment

• Prior work experience with arenaflex
• Good math skills to fill prescriptions accurately, including counting, measuring, and weighing medications
• Good computer skills
• Knowledge of store inventory control
• PTCB certification

Skills and Competencies

* Excellent customer service skills

• Strong communication and interpersonal skills
• Ability to work in a fast-paced environment
• Ability to lift up to 25 pounds
• Ability to stand for long periods of time
• Ability to work flexible schedule, including evenings and weekend hours
• Basic math skills
• Basic computer skills
• Knowledge of pharmacy operations and procedures
• Knowledge of customer service principles and practices

Career Growth Opportunities and Learning Benefits

* arenaflex offers a comprehensive training program to help you develop your skills and knowledge

• Opportunities for career advancement and professional growth
• Competitive salary and benefits package
• Paid time off and holidays
• Opportunities for continuing education and professional development

Work Environment and Company Culture

* arenaflex is committed to creating a positive and inclusive work environment

• We value diversity and promote a culture of respect and inclusivity
• We offer a comprehensive benefits package, including medical, dental, and vision insurance
• We offer a 401(k) retirement plan and matching contributions
• We offer paid time off and holidays
• We offer opportunities for continuing education and professional development

Compensation, Perks, and Benefits

* Competitive salary and benefits package

• Paid time off and holidays
• Opportunities for continuing education and professional development
• Comprehensive training program
• Opportunities for career advancement and professional growth
• Paid time off and holidays
• Opportunities for continuing education and professional development

How to Apply

If you're passionate about delivering exceptional patient experiences and have a strong work ethic, we want to hear from you! Apply now to become a Pharmacy Customer Service Associate at arenaflex. Apply for this job