Experienced Customer Service Associate – Front End Operations and Customer Experience Specialist

Join arenaflex in Fort Pierce, FL and be part of a dynamic team that values inclusivity, diversity, and customer satisfaction. At arenaflex, we strive to create a culture of belonging where every individual can thrive and grow. Our commitment to fostering an inclusive environment is reflected in our values, which prioritize respect, empathy, and open communication. As a Customer Service Associate at arenaflex, you will play a vital role in delivering exceptional customer experiences and driving business success.

Job Overview

As a Customer Service Associate, you will be the face of arenaflex, providing top-notch customer service and support to our valued customers. Your primary responsibilities will include:

• Providing accurate, fast, and friendly customer service at the customer service desk and media services, adhering to company guidelines, policies, and procedures.
• Resolving customer concerns and complaints in a professional and courteous manner, escalating issues to management when necessary.
• Coordinating daily store cash and accounting functions, maintaining knowledge of front-end operations, and staying up-to-date on changes in policies and procedures.
• Managing ACM lanes, troubleshooting problems with front-end equipment, and maintaining a clean and organized work area.
• Exhibiting excellent telephone etiquette, maintaining confidentiality of information, and performing other job-related duties as assigned.

Key Responsibilities and Accountabilities

* Provide continuous attention to customer needs, greeting, assisting, and thanking customers in a prompt, courteous, and friendly manner.

• Address customer issues/complaints and resolve to full satisfaction of the customer immediately, within company guidelines while maintaining composure and professionalism.
• Coordinate daily store cash and accounting functions in accordance with company guidelines, policies, and procedures and management instruction.
• Maintain knowledge of front-end operations and stay current on changes in policies and procedures in order to preserve and proactively support department service levels and accountability.
• Manage ACM lanes according to company standards and policies; ensure each self-checkout lane is properly opened, appropriate reports are printed, and cash maintenance requirements are performed.
• Troubleshoot problems with front-end equipment through self-help icon on computer desktop or by contacting the retail service help desk as needed.
• Stock front-end products; restock and use supply items efficiently to eliminate waste and to maintain the lowest supply cost.
• Exhibit professional telephone etiquette and ensure connection to the appropriate department or associate.
• Maintain confidentiality of information.
• Put up discarded or returned merchandise.
• Perform cashier associate duties, as necessary.
• Perform pricing duties, as necessary.
• Keep work area clean, orderly, and free from safety hazards; report faulty equipment and hazards to management.
• Notify management of associate theft, customer shoplifting, unauthorized mark-downs, property defacement, or any action that is illegal and/or against company policy.

Qualifications

* Must be 18 years of age.

• High school diploma or equivalency.
• Ability to read, write, and speak English proficiently.
• Ability to understand and follow English instructions.
• Authorization to work in the United States or the ability to obtain the same.
• Successful completion of pre-employment drug testing and background check.

Preferred Qualifications

* Demonstrate strong customer service communication skills, effectively addressing and resolving customer concerns with positive business impact.

• Possess a proficient working knowledge of office, front-end systems, and equipment.
• Possess proficient computer skills.
• Possess demonstrated skills in the ability to perform and deliver customer service expectations.
• Demonstrate good organizational skills.
• High standard of integrity and reliability.

Required Behaviors

* Lives the Values by embracing the essence of the company, demonstrating a commitment to the company's goal and values.

• Unifies and motivates team through praise and recognition of success with immediate feedback to build an environment of trust.
• Business-driven, showing passion for the business, delivering results consistently.
• Customer-orientated, by passionately demonstrating that the customer comes first… always by putting the customer's needs above all else.
• People Passion, through consistently treating others with respect and dignity.

Knowledge, Skills, Abilities

* Compliance with all company policies and procedures.

• Must complete service training within sixty (60) days of position start date.

What We Offer

* Competitive salary and benefits package.

• Opportunities for career growth and professional development.
• Collaborative and inclusive work environment.
• Recognition and rewards for outstanding performance.
• Comprehensive training and support to ensure success.

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through our website or by clicking the "Apply Now" button below. Join arenaflex today and become part of a dynamic team that values inclusivity, diversity, and customer satisfaction. Apply for this job