Experienced Customer Service Associate – Bergenfield, NJ at arenaflex

Join arenaflex, a leading retail pharmacy chain, as we seek an experienced Customer Service Associate to join our Bergenfield, NJ store team. As a Customer Service Associate, you will be the face of arenaflex, providing exceptional customer service, resolving issues, and creating a positive shopping experience for our customers. If you have a passion for delivering outstanding customer service, working in a fast-paced retail environment, and are looking for a rewarding career, we encourage you to apply.

About arenaflex

arenaflex is a leading retail pharmacy chain with a rich history of providing exceptional customer service and innovative healthcare solutions. With a strong commitment to community involvement and customer satisfaction, arenaflex has become a trusted destination for healthcare and wellness services. Our team of dedicated professionals is passionate about delivering outstanding customer experiences, and we are seeking like-minded individuals to join our team.

Key Responsibilities

As a Customer Service Associate at arenaflex, you will be responsible for:

• Providing exceptional customer service, resolving issues, and creating a positive shopping experience for our customers
• Registering sales on assigned cash register, providing customers with courteous, fair, friendly, and efficient checkout service
• Engaging customers and patients by greeting them and offering assistance with products and services
• Resolving customer issues and answering questions to ensure a positive customer experience
• Modeling and sharing customer service best practices with all team members to deliver a distinctive and delightful customer experience
• Recommending items for sale to customers and recommending trade-up and/or companion items
• Registering customer purchases on assigned cash register, collecting cash and distributing change as requested; processing voids, returns, rain checks, refunds, and exchanges as needed
• Keeping counters and shelves clean and well merchandised, taking inventory, and maintaining records
• Checking in and pricing merchandise as required or as directed by store manager or communicated by the shift leader
• Implementing Company asset protection procedures to identify and minimize profit loss
• Ensuring compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products)
• Constructing and maintaining displays, including promotional, seasonal, super structures, and sale merchandise
• Assisting with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves)
• Providing customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products
• Assisting with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance
• Complying with all company policies and procedures; maintaining respectful relationships with coworkers

Training & Personal Development

As a Customer Service Associate at arenaflex, you will have the opportunity to:

• Attend training and complete PPLs requested by Manager or assigned by corporate
• Develop your skills and knowledge in customer service, sales, and operations
• Participate in ongoing training and development programs to enhance your performance and career growth

Essential Qualifications

To be successful as a Customer Service Associate at arenaflex, you will need:

• To be fluent in reading, writing, and speaking English (except in Puerto Rico)
• To be willing to work flexible schedule, including evenings and weekend hours
• To have a high school diploma or equivalent
• To have six months of experience in a retail environment (preferably with arenaflex)
• To have prior work experience with arenaflex (preferably in a customer-facing role)

Preferred Qualifications

While not required, the following qualifications are preferred:

• To be fluent in reading, writing, and speaking English (except in Puerto Rico)
• To have prior work experience with arenaflex (preferably in a customer-facing role)
• To have six months of experience in a retail environment
• To have a strong understanding of customer service principles and practices

Skills and Competencies

To succeed as a Customer Service Associate at arenaflex, you will need:

• Excellent communication and interpersonal skills
• Strong problem-solving and conflict resolution skills
• Ability to work in a fast-paced retail environment
• Ability to lift up to 25 pounds and stand for long periods
• Basic math skills and accuracy with handling cash and operating a cash register
• Ability to work independently and as part of a team
• Strong attention to detail and organizational skills
• Ability to maintain a clean and safe work environment

Career Growth Opportunities and Learning Benefits

As a Customer Service Associate at arenaflex, you will have the opportunity to:

• Develop your skills and knowledge in customer service, sales, and operations
• Participate in ongoing training and development programs to enhance your performance and career growth
• Advance to leadership roles or specialized positions within the company
• Enjoy competitive compensation and benefits packages
• Work in a dynamic and supportive team environment

Work Environment and Company Culture

arenaflex is committed to creating a positive and inclusive work environment that supports the growth and development of our team members. Our company culture is built on the following values:

• Customer Focus: We are committed to delivering exceptional customer service and creating a positive shopping experience for our customers.
• Teamwork: We believe in the power of teamwork and collaboration to achieve our goals and objectives.
• Innovation: We are committed to innovation and continuous improvement to stay ahead of the competition and meet the evolving needs of our customers.
• Integrity: We operate with integrity and honesty in all our interactions with customers, colleagues, and stakeholders.
• Respect: We value and respect the diversity of our team members and customers, and strive to create an inclusive and welcoming environment.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation and benefits package, including:

• Competitive hourly rate ($15.5 - $17.5 per hour)
• Opportunities for career growth and advancement
• Comprehensive training and development programs
• Competitive benefits package, including medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays
• Employee discounts and perks

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! Apply for this job