Experienced Pharmacy Customer Service Associate – Delivering Exceptional Patient Care in Hampton, VA at arenaflex

Are you passionate about delivering exceptional patient care and providing a distinctive and delightful customer experience? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join our arenaflex team as an Experienced Pharmacy Customer Service Associate in Hampton, VA. At arenaflex, we are committed to making a positive impact on the lives of our customers and patients. As a Pharmacy Customer Service Associate, you will play a vital role in delivering exceptional patient care and providing a unique and personalized experience for our customers. You will work closely with our pharmacy team to ensure that our customers receive the highest level of service and care.

About arenaflex

arenaflex is a leading healthcare company dedicated to providing innovative solutions and exceptional patient care. With a rich history of commitment to excellence, we have established ourselves as a trusted partner in the healthcare industry. Our team of dedicated professionals is passionate about delivering exceptional care and making a positive impact on the lives of our customers and patients.

Key Responsibilities

As an Experienced Pharmacy Customer Service Associate, you will be responsible for:

• Modeling and delivering a distinctive and delightful customer experience
• Registering sales on assigned cash register and providing customers with courteous, fair, friendly, and efficient checkout service
• Assisting the pharmacist, under direct supervision, in the practice of pharmacy, including using pharmacy systems to obtain patient and drug information and process prescriptions
• Engaging customers and patients by greeting them and offering assistance with products and services
• Resolving customer issues and answering questions to ensure a positive customer experience
• Recommending items for sale to customers and recommending trade-up and/or companion items
• Registering customer purchases on assigned cash register, collecting cash and distributing change as requested
• Processing voids, returns, rain checks, refunds, and exchanges as needed
• Keeping counters and shelves clean and well merchandised, taking inventory, and maintaining records
• Checking in and pricing merchandise as required or as directed by store manager or communicated by the shift leader
• Performing duties as assigned by Pharmacy Manager, Staff Pharmacist, and Store Manager, including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting, and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions
• Reporting, immediately, prescription errors to pharmacist on duty and adhering to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program
• Handling telephone calls that do not require personal attention of the pharmacist, including those to physicians
• Processing (correcting and resubmitting) manual claims for third-party program prescription services in a timely and efficient manner
• Assisting and supporting Pharmacy Department on inventory management activities, such as ordering, unpacking, checking, and storing shipment of pharmaceuticals
• Maintaining knowledge of Company asset protection techniques and filing claims for warehouse overages (merchandise received, but not billed), shortages (merchandise billed, but not received), order errors, or damaged goods involving Rx drugs
• Ensuring compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products)
• Constructing and maintaining displays, including promotional, seasonal, super structures, and sale merchandise
• Assisting with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves)
• Providing customer service in the photo area, including digital passport photo service, poster print, and creative machine
• Assisting with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance

Essential Qualifications

* Must be fluent in reading, writing, and speaking English (except in Puerto Rico)

• Requires willingness to work flexible schedule, including evenings and weekend hours
• Must be able to lift up to 25 pounds and stand for long periods of time
• Must be able to work in a fast-paced environment and adapt to changing situations

Preferred Qualifications

* Prefer six months of experience in a retail environment

• Prefer prior work experience with arenaflex
• Prefer good math skills to fill prescriptions accurately, including counting, measuring, and weighing medications
• Prefer good computer skills
• Prefer knowledge of store inventory control
• Prefer PTCB certification

Skills and Competencies

* Excellent communication and interpersonal skills

• Ability to work in a team environment and provide exceptional customer service
• Strong problem-solving and analytical skills
• Ability to adapt to changing situations and priorities
• Strong attention to detail and accuracy
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to providing our employees with opportunities for growth and development. As a Pharmacy Customer Service Associate, you will have the opportunity to:

• Develop your skills and knowledge in pharmacy operations and customer service
• Work closely with our pharmacy team to deliver exceptional patient care and customer service
• Participate in ongoing training and development programs to enhance your skills and knowledge
• Take on additional responsibilities and leadership roles as you grow and develop in your career

Work Environment and Company Culture

arenaflex is a dynamic and fast-paced work environment that is committed to delivering exceptional patient care and customer service. Our company culture is built on the principles of teamwork, innovation, and excellence. We are a diverse and inclusive organization that values and respects the contributions of all our employees.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including:

• Hourly rate: $16/hour
• Benefits: medical, dental, vision, and 401(k) plan
• Paid time off and holidays
• Opportunities for career growth and development
• A dynamic and fast-paced work environment

How to Apply

If you are passionate about delivering exceptional patient care and providing a distinctive and delightful customer experience, we invite you to apply for the Experienced Pharmacy Customer Service Associate position at arenaflex in Hampton, VA. Please submit your application, including your resume and cover letter, to our online application system. We look forward to hearing from you! Apply for this job