Experienced Customer Service Specialist – Retail Sales and Customer Experience

At arenaflex, we're dedicated to inspiring and improving the world by coloring and protecting what matters. As a Customer Service Specialist, you'll play a vital role in delivering exceptional customer experiences and driving sales growth in our retail stores. If you're passionate about providing top-notch service, building strong relationships with customers, and staying up-to-date on the latest products and trends, we want to hear from you!

About arenaflex

arenaflex is a leading provider of paints, coatings, and innovative solutions that make the places and spaces in our world brighter and stronger. Our purpose is to inspire and improve the world, and we're committed to making a positive impact on our customers, employees, and communities. With a strong focus on customer satisfaction, employee development, and community involvement, we're a company that truly cares about making a difference.

Job Summary

As a Customer Service Specialist, you'll be the face of arenaflex in our retail stores, providing exceptional customer service, building strong relationships with customers, and driving sales growth. You'll work closely with wholesale and retail customers to determine their needs, answer their questions about arenaflex products, and recommend the right solutions. You'll also be responsible for promptly resolving any customer concerns, maintaining the high quality and visual standards of our products and stores, and staying up-to-date on product features and trends.

Key Responsibilities

* Provide exceptional customer service, ensuring high levels of customer satisfaction and building strong relationships with customers

• Assist customers in person and over the phone, determining their needs and presenting appropriate products and services
• Build productive trust relationships with wholesale and retail customers, understanding their needs and preferences
• Process sales transactions accurately and consistently with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products, as needed, to customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load/unload delivery trucks
• Assist in making deliveries, as needed
• Maintain in-stock and presentable condition assigned areas
• Remain knowledgeable on products offered and discuss available options
• Comply with inventory control procedures
• Suggest ways to improve sales

Minimum Requirements

* Must be at least eighteen (18) years of age

• Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
• Must have a valid, unrestricted Driver's License
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
• Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation

Preferred Qualifications

* Have at least a High School diploma or GED

• Have at least one (1) year experience working in a delivery, retail, or customer service position
• Have previous work experience selling paint and paint-related products
• Have previous work experience operating tinting and mixing equipment
• Ability to read, write, comprehend, and communicate in more than one language
• Ability to read, write, comprehend, and communicate in Spanish

What We Offer

* Competitive salary and benefits package

• Opportunities for career growth and development
• A dynamic and inclusive work environment
• Recognition and rewards for outstanding performance
• A comprehensive training program to help you succeed in your role
• A commitment to diversity, equity, and inclusion

How to Apply

If you're passionate about delivering exceptional customer service and driving sales growth, we want to hear from you! To apply, please submit your resume and a cover letter outlining your experience and qualifications. We're an equal opportunity employer and welcome applications from diverse candidates.

Application Process

* Online Application: Create your profile by entering or importing your details from one of our job board partners

• Digital Interview: Complete a digital video interview via HireVue, our interview partner
• In-Store Interview: Meet with our team in a store, specialty wholesale branch, floorcovering facility, or delivery service terminal

Equal Employment Opportunity

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive, respectful, and supportive of all employees. We're proud to be an Equal Employment Opportunity employer and welcome applications from candidates of all backgrounds.

Benefits

* Competitive salary and benefits package

• Opportunities for career growth and development
• A dynamic and inclusive work environment
• Recognition and rewards for outstanding performance
• A comprehensive training program to help you succeed in your role
• A commitment to diversity, equity, and inclusion

Compensation

* The wage range for this role is $ [insert wage range]

• Compensation decisions are dependent on the facts and circumstances of each case and will impact where actual compensation may fall within the stated wage range.

Work Environment

* Our retail stores are fast-paced and dynamic environments, with a focus on delivering exceptional customer service and driving sales growth.

• You'll work closely with a team of experienced professionals who are passionate about delivering outstanding results.
• We're committed to creating a workplace that's inclusive, respectful, and supportive of all employees.

Career Growth Opportunities

* We're committed to helping you succeed in your role and providing opportunities for career growth and development.

• Our comprehensive training program will help you develop the skills and knowledge you need to succeed in your role.
• We offer a range of opportunities for advancement, including promotions, transfers, and new roles.

Learning Benefits

* We're committed to helping you develop your skills and knowledge, with a range of training programs and resources available to support your growth.

• Our comprehensive training program will help you develop the skills and knowledge you need to succeed in your role.
• We offer a range of opportunities for professional development, including conferences, workshops, and online courses.

Work-Life Balance

* We're committed to helping you achieve a better work-life balance, with flexible scheduling and a range of benefits to support your well-being.

• Our comprehensive benefits package includes health insurance, retirement plans, and paid time off.
• We're proud to offer a range of benefits that support your physical and mental health, including gym memberships, wellness programs, and employee assistance programs.

Conclusion

If you're passionate about delivering exceptional customer service and driving sales growth, we want to hear from you! As a Customer Service Specialist at arenaflex, you'll have the opportunity to work in a dynamic and inclusive environment, with a range of benefits and opportunities for career growth and development. Apply today and join our team of experienced professionals who are passionate about delivering outstanding results! Apply for this job