Experienced Full Stack Retail Manager – Customer Experience & Sales Excellence in Chattanooga, TN at arenaflex
Are you a results-driven retail professional with a passion for delivering exceptional customer experiences and driving sales excellence? Do you thrive in a fast-paced environment where no two days are ever the same? If so, we want to hear from you! arenaflex, a leading provider of innovative wireless solutions, is seeking an experienced Full Stack Retail Manager to join our team in Chattanooga, TN. As a Full Stack Retail Manager at arenaflex, you will play a critical role in leading and developing our store team to deliver outstanding customer experiences and drive sales growth. You will work closely with our Store Manager to create a positive and productive work environment that fosters a culture of excellence, innovation, and customer obsession. If you're a motivated and customer-focused leader with a passion for retail, we encourage you to apply for this exciting opportunity.
Job Overview
The Full Stack Retail Manager is a key member of our retail team, responsible for leading and developing our store team to deliver T-Mobile's aspirations of earning a place in our customers' hearts and Mobile Associate success. This role requires a unique blend of leadership, sales, and customer service skills, with a focus on driving sales growth, improving customer satisfaction, and developing our team members to achieve their full potential.
Key Responsibilities
* Infuse every store's Mobile Associate with a passion for T-Mobile's Manifesto by thoroughly orienting and grounding them to a standard of Loving Our Customers.
- Ensure that every need the customer has, when coming into the store, is met and that employees build the customer's confidence by making their experience comfortable, simple, and by solving the whole problem.
- Complete observations of Mobile Associate's interactions with customers, including feedback, to be used in development, training & coaching conversations.
- Effectively manage customer wait time. Keep current on products, services, and promotions.
- Lead by example, staying up to date on the latest products, services, training, and leadership best practices to remain an expert resource to the team. Interact directly with Mobile Associate's to ensure they meet and/or exceed defined, monthly success measurements completing assigned training on time.
- Assist in maintaining the quality of the overall store environment and adhere to national plan-o-gram standards. Use visual displays and interactive devices effectively. Keep visual displays and devices current. Assist in the execution of Retail Methods & Procedures.
- Ensure team knowledge of store systems. Ensure that teams are knowledgeable about corporate and store communications. Deliver financial results based on key performance indicators. Identify ways to manage and control store expenses. Manage discounting and credits.
The Experience You'll Bring
* 1 year customer service and/or sales experience, retail environment preferred
- Available to work a varied schedule including nights, weekends, and holidays
- Ability to lead and mentor people to deliver great results
- Outstanding communicator with ability to interact with teammates and customers
What's in it for You
* Competitive base pay, plus commissions
- Benefits for part-time and full-time employees
- Medical, dental, and vision benefits
- 401K Plan
- Generous paid time-off programs
- Phone service discounts
- Serious growth potential for your career
Requirements
* At least 18 years of age
- Legally authorized to work in the United States
- High School Diploma or GED
Why Join arenaflex?
At arenaflex, we're passionate about revolutionizing the wireless industry and delivering exceptional customer experiences. We're committed to creating a diverse, inclusive, and authentic workplace where everyone feels valued, respected, and empowered to succeed. If you're a motivated and customer-focused leader with a passion for retail, we encourage you to apply for this exciting opportunity.
Don't Meet Every Single Requirement?
We're an equal opportunity employer and welcome everyone to our team. If you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.
Apply Now!
If you're ready to take your retail career to the next level and join a dynamic team that's passionate about delivering exceptional customer experiences, apply now! We can't wait to hear from you. [Apply for the job now!](https://jobviewtrack.com/en-us/job-484d417f48100e074b11524329121d0e165415061d53674a534c4a011d6c6607530a1b150f091100390907124d4e4f2f600b0d074b11002e090f0f000052763a0c074b4251485f44220f491547061a6323060b41130d1b72181b081d1b/4cba1935421d462309a84d3bd726796a.html?affid=8451cf69ab9f70eb71ae1f2dbed8d4fa) [Apply for this job](https://online.victorytuitions.in/job/t-mobile-neighborhood-retailer-assistant-manager-in-chattanooga-tn/) Apply for this job