Experienced Bilingual Customer Support Specialist - Overnights in Yorba Linda, CA

At arenaflex, we're on a mission to revolutionize the way businesses operate by providing top-notch products and exceptional customer service. As a leading distributor of shipping, industrial, and packaging materials, we're committed to helping our customers succeed. We're now seeking an experienced Bilingual Customer Support Specialist to join our team in Yorba Linda, CA. If you're passionate about delivering legendary service, have a knack for problem-solving, and are fluent in both English and Spanish, we want to hear from you!

About arenaflex

arenaflex is a family-owned company with over 9,000 employees across 13 locations in North America. We're proud to be a leading distributor of shipping, industrial, and packaging materials, and we're committed to providing our customers with the best possible service. Our company culture is built on stability, success, and a passion for helping our customers achieve their goals.

Job Summary

As a Bilingual Customer Support Specialist, you'll be the face of arenaflex, providing exceptional service to our customers over the phone, email, and chat. You'll be responsible for processing customer orders, making product recommendations, and handling account inquiries using our world-class technology. If you're a team player with excellent communication and problem-solving skills, we want to hear from you!

Key Responsibilities

* Process customer orders, make product recommendations, and handle account inquiries using world-class technology

• Be a product and solutions expert! We'll equip you to answer product, pricing, and shipping questions quickly and confidently
• Build business relationships with customers over phone, email, and chat
• Understand customer needs and recommend arenaflex's best solutions
• Help customers navigate arenaflex's website and online ordering
• Collaborate with internal teams to resolve customer issues and improve overall customer experience

Minimum Requirements

* High school diploma or equivalent. Bachelor's degree preferred

• Excellent problem-solving, listening, and communication skills
• Prior customer service experience is a plus, but if you're eager to learn, we'll train you!
• Bilingual (English/Spanish) - fluent in both verbal and written forms

Preferred Qualifications

* 1-2 years of customer service experience in a call center or retail environment

• Experience with customer relationship management (CRM) software
• Knowledge of shipping, industrial, and packaging materials
• Ability to work in a fast-paced environment and meet productivity standards

Skills and Competencies

* Excellent communication and problem-solving skills

• Ability to work in a team environment and build strong relationships with customers and colleagues
• Strong product knowledge and ability to learn quickly
• Proficiency in Microsoft Office and Google Suite
• Ability to work in a fast-paced environment and meet productivity standards

Career Growth Opportunities and Learning Benefits

* In-depth training to help you sharpen your communication and problem-solving skills

• Opportunities for career growth and advancement within the company
• Collaborative in-person setting with regular team events and training sessions
• Access to arenaflex's tuition assistance program to help you continue your education and professional development

Work Environment and Company Culture

* Modern, clean, and well-maintained facilities

• First-class fitness center and nearby walking path
• Collaborative and supportive team environment
• Opportunities for professional growth and development
• Recognition and rewards for outstanding performance

Compensation, Perks, and Benefits

* Competitive hourly rate of $27-$32 per hour

• $4 shift differential for overnight shifts
• Complete health insurance coverage and 401(k) with 6% employer match that starts day one
• Multiple bonus programs
• Paid holidays and generous paid time off
• Tuition Assistance Program that covers professional continuing education
• Employee perks, including a first-class fitness center and nearby walking path

How to Apply

If you're passionate about delivering legendary service and have a knack for problem-solving, we want to hear from you! Apply now to become a part of the arenaflex team in Yorba Linda, CA. Don't miss out on this opportunity to grow your career and make a difference in the lives of our customers.

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion.

Contact Us

If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We look forward to hearing from you! [Apply for the job now!](https://jobviewtrack.com/en-us/job-124d416e58171b014a1152433b141e170a5200483a034f48544c410d1c1a253755101c0e03021700271d19034559490d6f0d03074913550204632d1216541b050c010a78485d5d0b1d1a253755101c0e0302170027180c10434a51445e106d3d5204500c1a154e3415451701081f4358492c1a5d595f/83a1a17ece7a24e5b52eaedb192091a8.html?affid=8451cf69ab9f70eb71ae1f2dbed8d4fa) [Apply for this job](https://online.victorytuitions.in/job/customer-support-specialist-bilingual-overnights-in-yorba-linda-ca/) Apply for this job