Experienced Customer Service Supervisor – Ruther Glen, VA
Join arenaflex, a dynamic and caring team that's dedicated to helping all of us fly high – together. We're team players, day-brighteners, and go-getters: and we know that arenaflex is a place where we can build skills to thrive and open doors to new career opportunities. We're proud to be a part of a winning team of Associate owners who shape our success. We're committed to helping our communities and one another at every turn, because we know that when we fly together, there's no limit to how far we can go.
About arenaflex
arenaflex is a leading company that believes in making life a little better every day – one smile, hoagie, or experience at a time. We're a team of caring individuals who are passionate about delivering exceptional customer service and creating a welcoming environment for all our customers. Our mission is to provide a unique and enjoyable experience for our customers, and we're always looking for talented individuals to join our team.
Job Description
We're seeking an experienced Customer Service Supervisor to join our team in Ruther Glen, VA. As a Customer Service Supervisor, you will be responsible for the complete operations of the store when a more senior level manager is not present. You will assist store management in customer service, product availability, safety, shift management, and vendor care. You will work in support of the store management team to ensure customer satisfaction (including store conditions), maximize sales, and achieve established goals.
Key Responsibilities
- Ensure exceptional customer service is being delivered. - Respond to and resolve customer inquiries and solicit customer feedback and input. - Participate with the store management team to improve store performance in areas of sales, controllable expenses, merchandising, marketing, associate retention and associate training and make appropriate recommendations to store management regarding the same. - Provide direction, motivation, and coaching for associates during the shift. - Ensure the 24/7 execution of all customer service programs and processes. - Ensure execution of established safety, security, quality, and store operations policies, procedures and practices. - Responsible for all cash processes which also include deposit preparation, lottery, gift cards, and checks where applicable. - Complete cash and lottery processes. - Responsible for maintaining accurate article level inventory to maximize sales; perform cycle counts and orders. - Check in vendors. - Recognize associates and celebrate accomplishments.
Essential Functions
- Ability to work well individually as well as in a team environment - Excellent oral and written communication skills - Excellent customer service skills - Ability to work with little or no supervision - Excellent relationship building and leadership skills - Detail oriented and excellent organizational skills - Ability to defuse issues using de-escalation and problem solving techniques - Proven self-starter with demonstrated ability to make decisions - Ability to learn and utilize the store's technology - Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally and grasping firmly - Must be able to perform the following physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling and pushing - Must be able to lift and carry up to 35 lbs - Must have reliable transportation - Must be at least 18 years old to be considered for this role - Ability to direct others and prioritize tasks
Basic Qualifications
- High School Diploma or GED equivalent - Ability to work 35 – 40 hours per week - Experience effectively implementing change and demonstrated results in execution - Flexible availability which may include all shifts, weekends, and holidays, based on business needs - Leadership experience required, leadership experience in a fast-paced retail, food service environment preferred - Experience training, sales building, management of expenses, and food service menu planning - Experienced in all areas of store operations, including foodservice - Experience leading, developing and selecting teams preferred - Proven and consistently demonstrated skills in the following: - Exceptional Customer Service - Relationship Building - Effective Communication
What We Offer
- Competitive salary and benefits package - Opportunities for career growth and advancement - A dynamic and supportive work environment - Recognition and rewards for outstanding performance - Comprehensive training and development programs - A chance to be part of a winning team and make a real difference in our customers' lives
How to Apply
If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to our online application portal. We can't wait to hear from you and learn more about your qualifications and experience.
Equal Opportunity Employer
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all individuals, regardless of their background, culture, or identity. If you require an accommodation to complete an application, please contact our Associate Service Center at or 1-800-444-9292. Apply for this job