Experienced Bilingual Customer Service Team Lead – Plano, TX
At arenaflex, we're not just looking for a leader – we're looking for a champion of customer satisfaction. As a seasoned Customer Service Team Lead, you'll be the driving force behind our team's success, empowering them to deliver exceptional experiences that exceed our customers' expectations. If you're passionate about leading by example, fostering a culture of excellence, and driving growth, we want to hear from you.
About arenaflex
arenaflex is a leading distributor of shipping, industrial, and packaging materials, with a strong presence in North America. Our family-owned company values its employees and strives to create a work environment that's both rewarding and challenging. With over 9,000 employees across 13 locations, we're committed to delivering exceptional customer service and building long-lasting relationships.
Job Summary
As a Customer Service Team Lead at arenaflex, you'll be responsible for leading a team of customer service representatives, providing coaching and development opportunities, and driving process improvements to increase efficiency and customer satisfaction. If you're a seasoned leader with a passion for customer service, we encourage you to apply.
Key Responsibilities
* Coach and develop Customer Service Representatives in all areas, including product knowledge, policies, and procedures, as well as performance metrics.
- Review phone, email, and other customer interactions to evaluate quality, track results, and provide coaching and performance reviews for increased success.
- Provide feedback to management on process improvements that increase efficiency and customer satisfaction.
- Facilitate team meetings and one-on-one sessions to communicate policy updates, company information, and provide training and coaching.
- Handle escalated customer issues and provide weekly support for customer interactions.
Minimum Requirements
* High School diploma or equivalent required. Bachelor's degree preferred.
- 3+ years of customer service experience.
- 2+ years of experience in a leadership/supervisory role preferred.
- Effective communication skills.
- Bilingual (English/Spanish) – Fluent in both verbal and written forms.
Benefits
* Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
- Multiple bonus programs.
- Paid holidays and generous paid time off.
- Tuition Assistance Program that covers professional continuing education.
- Employee Perks:
+ Best-in-class, clean, modern facilities. + First-class fitness center and beautifully maintained walking paths.
Work Environment and Company Culture
At arenaflex, we value our employees and strive to create a work environment that's both rewarding and challenging. Our Plano, TX location offers a dynamic and collaborative atmosphere, with opportunities for growth and development. We're committed to building a diverse and inclusive team that reflects the communities we serve.
Compensation and Perks
* Competitive hourly rate: $28 - $35 per hour.
- Opportunities for growth and advancement.
- Comprehensive benefits package, including health insurance, 401(k), and tuition assistance.
- Generous paid time off and holidays.
- Employee perks, including a first-class fitness center and beautifully maintained walking paths.
How to Apply
If you're a seasoned leader with a passion for customer service, we encourage you to apply. Please submit your resume and a cover letter outlining your experience and qualifications. We can't wait to hear from you!
Contact Information
arenaflex 2600 Rental Car Drive, DFW Airport, TX 75261 Phone: [insert phone number] Email: [insert email]
Equal Employment Opportunity
arenaflex is an EEO/AA Employer/Vet/Disabled. We're committed to building a diverse and inclusive team that reflects the communities we serve. Apply for this job