Experienced Customer Service Representative – Delivering Exceptional Service at arenaflex in Littleton, CO
At arenaflex, we're on a mission to revolutionize the way we serve our customers. As a dedicated Customer Service Representative, you'll play a vital role in delivering outstanding service as a liaison between our customers and the company. If you're passionate about providing exceptional customer experiences, have a knack for problem-solving, and thrive in a dynamic environment, we want to hear from you!
About arenaflex
arenaflex is a leading provider of garment services, serving over 300,000 business customer locations throughout the U.S., Canada, and Europe. With a rich history spanning 80 years, we've established ourselves as an international leader in the $18 billion-dollar garment services industry. Our commitment to innovation, growth, and customer satisfaction has earned us recognition on Forbes magazine's "Platinum 400 – Best Big Companies" list and inclusion in the top 10 of Selling Power magazine's "Best Companies to Sell For" list.
Our Unique Culture
At arenaflex, we're proud of our unique family culture, where our Team Partners enjoy a small company feel while taking advantage of the resources and stability that come with being a 2 billion-dollar organization. We believe in fostering a culture of growth, enabling our team members to reach their full potential. Our community is packed with different cultures, personalities, and backgrounds, making us a diverse and inclusive workplace.
Job Summary
We're seeking an experienced Customer Service Representative to join our team in Littleton, CO. As a key player in delivering outstanding customer service, you'll be responsible for:
- Assisting customers by answering questions related to accounts, procedures, and services by telephone or email
- Providing excellent customer service to both customers and arenaflex personnel
- Performing accounts receivable duties, including calling on outstanding accounts, processing credits and exchanges, and resolving account conflicts through arenaflex's escalation process
- Partnering and providing administrative support to arenaflex's Sales Department
- Performing basic data entry and other administrative duties
Qualifications
To succeed in this role, you'll need:
- 2 years of Customer Service experience in an administrative setting (preferably)
- Prior Accounts Receivable experience (highly encouraged)
- High School diploma or GED equivalent (recommended)
- Verbal & written communication skills, including professional telephone and email etiquette
- Essential skills: active listener, responsive, and personable
- Computer skills: proficient knowledge of Microsoft Office products (i.e., Outlook, Excel, Word, TEAMS, etc.)
- Time management and organizational skills with attention to detail
- A collaborative, team-player capable of working independently
- Problem solver in a dynamic environment
- Comfortable performing basic mathematical skills (i.e., adding, subtracting, multiplying, dividing, etc.)
- Ability to lift up to 25 pounds, occasionally carry parcels or packages, walk short distances, and sit for extended periods
What's in it for you?
At arenaflex, we offer:
- On-the-job training and robust online training modules through our Service Certificate Program – Customer Service Representative
- Access to arenaflex's innovative training platform, The Learning Center
- Career mobility and opportunities for personal development and growth
- A unique community culture that values diversity and inclusivity
- Competitive compensation and benefits package, including:
+ On the job training + 401K with Company Match + Profit Sharing + Health Insurance + Employee Assistance Program + Life Insurance + Paid Time Off + Direct Payroll Deposit + Tuition Reimbursement + 30% Employee Discount + Employee Referral Bonuses
Compensation
The hourly rate for this position is $17 - $18 per hour.
Location
The position is based in Littleton, CO.
How to Apply
If you're passionate about delivering exceptional customer service and want to join a dynamic team, apply now! Visit our website or click on the link below to submit your application. Apply for this job We're excited to hear from you and look forward to welcoming you to the arenaflex team! Apply for this job