Experienced Customer Support Specialist – Delivering Legendary Service at arenaflex
Join arenaflex, a family-owned company built on stability and success, as a Customer Support Specialist in Fontana, CA. As a key member of our team, you will play a vital role in delivering exceptional customer experiences that exceed expectations. With a strong focus on customer satisfaction, arenaflex is committed to providing world-class service and support to our customers.
About arenaflex
arenaflex is North America's leading distributor of shipping, industrial, and packaging materials, with over 9,000 employees across 13 locations. Our company values stability, success, and customer satisfaction above all else. We are a drug-free workplace and an equal opportunity employer, committed to diversity, equity, and inclusion.
Job Summary
As a Customer Support Specialist at arenaflex, you will be responsible for processing customer orders, making product recommendations, and handling account inquiries using our world-class technology. You will be a product and solutions expert, equipped to answer product, pricing, and shipping questions quickly and confidently. You will build strong relationships with customers over phone, email, and chat, and help them navigate our website and online ordering.
Key Responsibilities
* Process customer orders, make product recommendations, and handle account inquiries using world-class technology
- Be a product and solutions expert, equipped to answer product, pricing, and shipping questions quickly and confidently
- Build business relationships with customers over phone, email, and chat
- Understand customer needs and recommend arenaflex's best solutions
- Help customers navigate arenaflex's website and online ordering
- Collaborate with internal teams to resolve customer issues and improve overall customer experience
Minimum Requirements
* High school diploma or equivalent; Bachelor's degree preferred
- Excellent problem-solving, listening, and communication skills
- Prior customer service experience is a plus, but if you are eager to learn, we will train you!
Benefits
* Complete health insurance coverage and 401(k) with 6% employer match that starts day one
- Multiple bonus programs
- Paid holidays and generous paid time off
- Tuition Assistance Program that covers professional continuing education
- Employee Perks:
+ Best-in-class, clean, modern facilities + First-class fitness center and nearby walking path
Why Work at arenaflex?
* Learn: In-depth training helps you sharpen communication and problem-solving skills
- Develop: Our professional environment offers one-on-one peer mentoring and room to grow in your career
- Connect: Build strong relationships in our collaborative in-person setting with regular team events
Work Environment and Company Culture
* arenaflex is a fast-paced, dynamic work environment that values teamwork, innovation, and customer satisfaction
- Our company culture is built on stability, success, and customer satisfaction, with a strong focus on employee growth and development
- We offer a competitive salary and benefits package, as well as opportunities for career advancement and professional growth
Compensation and Perks
* Pay from $24 to $28 per hour with significant growth and earning potential!
- Includes $2 Shift Differential
- California Branch: 4810 South Hellman Avenue, Ontario, CA 91762
How to Apply
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through our website or by clicking the "Apply for the job now!" button below.
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