Experienced Customer Experience Associate I - Remote in Richardson, TX at arenaflex

Join the arenaflex Team and Revolutionize the Collision Repair Industry

At arenaflex, we're not just a company - we're a community of passionate individuals who share a common goal: to deliver exceptional customer experiences that exceed expectations. As a Customer Experience Associate I, you'll play a vital role in shaping the future of our industry and making a lasting impact on the lives of our customers.

About arenaflex

arenaflex is the largest founder-led multi-shop operator (MSO) of high-quality collision repair services in the U.S., with over 650 state-of-the-art locations across 38 states. Founded in 1999 by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner, our vision has always been anchored by the belief that delivering superior collision repair service is about People First. Welcome to arenaflex, where we Champion People.

Responsibilities

As a Customer Experience Associate I, you'll be responsible for ensuring best-in-class customer service is delivered to all customers during the vehicle repair process. This role requires a high level of customer service, communication skills, enthusiasm, and the ability to problem-solve. You'll be working remotely, and applicants must live in Dallas, TX or Chicago, IL to be considered.

Key Responsibilities:

* Schedule customers for collision repair and estimate appointments by following internal and external Standard Operating Procedures

• Professionally handle large daily quantities of inbound and outbound customer communications, as communicated by management
• Assist customers with setting up rental reservations and scheduling tows
• Exhibit a sense of urgency towards daily workload
• Convey empathy and confidence on all internal and external customer interactions
• Respond to inquiries by clarifying, researching, planning, and implementing
• Problem resolution by actively listening to our customers and using all internal resources to create a delighted customer
• Execute job while multitasking across multiple communication channels
• Execute department processes and procedures to maintain assignment integrity
• Keep all company-issued equipment in excellent working conditions and report all equipment concerns promptly to the appropriate department for repair or replacement
• Always act in a manner that creates positive outcomes for our customers
• Able to keep customer and company information confidential
• All other duties as assigned by management

Qualifications:

* High School diploma or G.E.D

• Ability and flexibility to work rotating Saturdays and other work schedules
• Modem and high-speed internet that meet minimum requirements

Benefits:

* Medical Insurance

• Dental Insurance
• Vision Insurance
• Group Life Insurance
• Disability Insurance
• 401k Retirement Plan with match
• Referral Bonus ("Crash From Crash")
• 5 Paid Holidays

Work Environment and Company Culture:

At arenaflex, we're committed to creating a work environment that's inclusive, supportive, and empowering. Our company culture is built on the principles of People First, where we prioritize our customers, employees, and community. We believe in fostering a culture of innovation, collaboration, and continuous learning, where everyone has the opportunity to grow and thrive.

Career Growth Opportunities and Learning Benefits:

We're committed to investing in our employees' growth and development. As a Customer Experience Associate I, you'll have access to a range of training programs, mentorship opportunities, and career advancement paths. Our goal is to help you develop the skills and expertise you need to succeed in your role and beyond.

Compensation and Perks:

We're committed to providing competitive compensation for this role. The actual offer will be based on various factors, including but not limited to: job-related knowledge, skills, experience, relevant certifications, and qualifications. The position pays $17.50 per hour, and we offer a range of benefits, including medical insurance, dental insurance, vision insurance, group life insurance, disability insurance, 401k retirement plan with match, referral bonus, and 5 paid holidays.

How to Apply:

If you're passionate about delivering exceptional customer experiences and want to join a dynamic team that's shaping the future of the collision repair industry, we encourage you to apply for this exciting opportunity. Please submit your application through our website or by clicking on the link below. Apply for this job

Join the arenaflex Team Today!

At arenaflex, we're not just looking for employees - we're looking for partners who share our vision and values. If you're passionate about delivering exceptional customer experiences and want to join a dynamic team that's shaping the future of the collision repair industry, we encourage you to apply for this exciting opportunity. Apply for this job