Experienced Sales Consultant - Customer Service Representative in Lynchburg, VA at arenaflex
At arenaflex, we're not just a car retailer - we're a team of passionate individuals dedicated to delivering an exceptional customer experience. As a Sales Consultant - Customer Service Representative, you'll be at the forefront of this mission, working closely with customers to ensure their journey with arenaflex is nothing short of iconic.
About arenaflex
arenaflex disrupted the auto industry by introducing a new way of buying and selling cars, built on the principles of honesty, transparency, and high integrity. Our innovative approach has helped us become the nation's largest retailer of used cars, with over 200 locations nationwide. But it's not just about the numbers - it's about the people. Our amazing team of over 25,000 associates work together to deliver unforgettable customer experiences, while also helping each other grow their careers and achieve their best.
The Role
As a Sales Consultant - Customer Service Representative, you'll be the face of arenaflex, responsible for providing exceptional customer service and support throughout the entire car-buying process. You'll work closely with customers to understand their needs, answer their questions, and ensure they have a positive experience buying and selling cars. Your role will involve:
- Providing exceptional customer service by guiding customers every step of the way, from sale to test drives and arranging financing applications
- Conducting vehicle condition assessments by collecting, recording, and communicating information to Buyers that will be used to perform customer appraisals
- Checking in and receiving vehicles that are shipped to arenaflex; completing the daily scanning and reconciliation of vehicle inventory
- Performing cosmetic inspections and ensuring that all vehicles meet arenaflex Quality Standards
- Performing various administrative duties, including printing daily reports, maintaining transaction paperwork, contacting finance companies regarding Customer contracts, obtaining requirement information regarding registration and/or titling, auditing completed paperwork, cash/payment management
- Creating service appointments and reviewing repair order invoices for retail service work performed; ensuring accuracy of documentation for billing
The Ideal Candidate
To succeed in this role, you'll need to be a people person with exceptional communication skills, confidence in yourself, the product, and arenaflex. You'll be able to build and maintain strong relationships with customers and colleagues alike, while also demonstrating strong team behaviors, including integrity, respect, inclusion, fairness, and fun. You'll be able to balance the needs of the customer and the business when making decisions, seeking to fully understand and meet customer needs, and creating win-win solutions to customer issues.
Qualifications and Requirements
To perform this job successfully, you'll need to meet the following qualifications and requirements:
- High School Diploma or equivalent
- Sales and customer service experience in an area such as retail, preferred
- Valid Driver's License
- Basic skills with Microsoft Office Suite (e.g., Word, Excel, and PowerPoint), preferred
- Ability to lift objects that weigh as much as 25 lbs.
What We Offer
As a Sales Consultant - Customer Service Representative at arenaflex, you'll enjoy a range of benefits, including:
- Competitive salary and bonus structure
- Comprehensive training and development programs to help you grow your career
- Opportunities for advancement and leadership development
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
- Comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off
Why Join arenaflex?
At arenaflex, we're passionate about delivering an exceptional customer experience, and we're committed to helping our associates grow their careers and achieve their best. We're a team of innovators, thinkers, and doers, and we're looking for like-minded individuals to join us on this journey. If you're passionate about customer service, sales, and making a difference, we want to hear from you.
How to Apply
If you're ready to take your career to the next level and join a team of passionate individuals dedicated to delivering an exceptional customer experience, apply now! Simply click on the link below to submit your application, and we'll be in touch to discuss your qualifications and next steps. Apply for this job We can't wait to hear from you! Apply for this job