Experienced Customer Service Representative – Car Wash and Retail Sales in Saint Louis, MO at arenaflex

Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced, dynamic environment where no two days are alike? If so, we want to hear from you! arenaflex is seeking an experienced Customer Service Representative to join our team at our Kirkwood location in Saint Louis, MO.

About arenaflex

arenaflex is a leading provider of car wash services and retail solutions in the Saint Louis area. We pride ourselves on our commitment to exceptional customer service, innovative products, and a fun, supportive work environment. As a valued member of our team, you'll have the opportunity to grow and develop your skills, work with a talented and diverse group of professionals, and enjoy a range of benefits and perks that make a real difference in your life.

Job Summary

As a Customer Service Representative at arenaflex, you'll play a critical role in delivering an exceptional customer experience, selling premium car wash services, memberships, and retail items, and maintaining a safe, clean, and organized environment. You'll work closely with our management team to achieve sales and revenue goals, provide excellent customer service, and promote arenaflex's products and services.

Key Responsibilities

* Provide exceptional customer service to create a pleasant experience for customers, proactively greeting customers entering the convenience store, pay terminal area, or fuel pumps and responding to their needs.

• Effectively present and sell car wash services, memberships, and additional purchase options to customers to achieve sales and revenue goals for the location.
• Identify customer needs and present complimentary solutions, including car washes, Clean Car Club memberships, and additional purchase options.
• Maintain a safe, clean, and organized environment to ensure a positive visit for every customer, including but not limited to:

+ Outside areas: gas pump islands, payment terminal, and entrance to tunnel; + Inside areas: counters, merchandize display areas, restrooms, and customer waiting areas.

• Keep convenience store merchandise stocked and organized, displays clean and well presented. Take inventory of merchandise levels as directed by store management.
• Maintain point-of-sale transaction, sales, and cash drawer integrity by following procedures accurately. Effectively use all transaction technology including tablets, payment terminals, and other point-of-sale technology.
• Follow arenaflex policies, procedures, guidance, and instructions, including and especially those related to safety.

Other Functions

* Perform various administrative tasks, for example making bank deposits, picking up or delivering supplies from other stores or retailers.

• Perform various transactional functions to meet customer demand and store staffing needs.
• Various other functions as identified and directed by management.

Physical Requirements

* Environmental: may work primarily outdoors year-round, and be exposed to wide temperature variations, sunshine, wet weather (rain, snow), humidity, wet surfaces, gasoline and exhaust fumes, machinery and moving parts, and brief exposure to car wash tunnel noise.

• Physical: periods of extended standing, bending, lift and carry up to 50 pounds, drive vehicles, reach above and below shoulder level. Complete tasks at a fast pace, sustain consistent physical effort, sustain continuous and prolonged standing and movement. Work under pressure in a fast-paced environment and maintain a calm and professional disposition in all circumstances.
• Vision and Hearing: Far and near visual acuity, peripheral vision and depth perception. Hear, understand, and distinguish speech from other sounds (e.g., alarms, horns, vehicles, and equipment).
• Language: must be able to fluently speak and understand English when communicating with other team members, managers, and customers for business-related purposes.
• Cognitive: perform arithmetic calculations and operate data entry devices.
• Attendance: maintain regular, predictable, and punctual attendance. Work as assigned schedule which may be irregular and include weekends, extended hours, overtime, and holidays.

Qualifications

* Be friendly and engaging! A positive attitude and a will to succeed!

• No experience required. Experience in customer service, retail, or sales preferred.
• Current and valid drivers' license;
• Professional demeanor, behavior, and appearance in accordance with company policy;
• Ability to perform all essential functions safely without endangering oneself or others;
• Ability to comply with local/State health code requirements for soda fountain and food service/sales; and
• Meet local/State minimum age requirements for sale of tobacco and alcohol sales (where applicable).
• Ability to complete all required trainings/certifications required to perform any of the required functions.

What You'll Enjoy

* People Focused Role - love helping people? Spend your time engaging with customers and great team-mates.

• Work Culture - Fun and active. Friendly team-focused culture. Supportive managers and peers.
• Training and Experience - structured training and development. Learn valuable service, sales, and operational skills. Clear learning and development paths to support advancement.
• Flexible Scheduling - variable schedules built around your availability.
• Perks and Discounts - free carwashes plus fuel and retail store discounts
• Tuition Assistance Program - Continuing your education? Up to $4k/year in Tuition Assistance Bonus.
• Advancement and Cross Training - highly structured promotional path. Cross training opportunities. Promote from within culture. Path to Management Development Program.

Compensation and Benefits

* Guaranteed to start at $17 per hour for the first 3 months. Average is $18 per hour (base + sales bonus).

• Flexible schedules including daytime, evening, mid-week, and weekend shifts that suit your availability.
• Comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
• Opportunities for advancement and professional growth.
• Recognition and rewards for outstanding performance.

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to our online application portal. We can't wait to hear from you!

Equal Opportunity Employer

arenaflex is an equal opportunity employer and does not discriminate against an applicant for employment on the basis of race, color, religion, national origin, ancestry, gender identity, pregnancy, age, disability, sexual orientation, military status, citizenship or immigration status, or legally-protected status. If an accommodation is needed to participate in the application and interview process, you may request one by contacting our Recruiting Department ([email protected]). Apply for this job