Experienced Bilingual Customer Support Specialist – Whittier, CA at arenaflex

Join arenaflex, a leading distributor of shipping, industrial, and packaging materials, as a Bilingual Customer Support Specialist in Whittier, CA. As a key member of our customer-facing team, you will play a vital role in delivering exceptional service to our customers, leveraging your exceptional communication skills, product knowledge, and passion for problem-solving.

About arenaflex

arenaflex is a family-owned company with over 9,000 employees across 13 locations in North America. We are committed to providing our customers with the best possible experience, and we're looking for talented individuals like you to join our team. With a strong focus on stability and success, arenaflex offers a dynamic and supportive work environment that fosters growth and development.

Why Work at arenaflex?

* Learn and Grow: In-depth training helps you sharpen your communication and problem-solving skills, preparing you for a successful career in customer support.

• Develop Your Skills: Our professional environment offers one-on-one peer mentoring and opportunities to grow in your career, helping you become a product and solutions expert.
• Connect with Colleagues: Build strong relationships in our collaborative in-person setting with regular team events, creating a positive and supportive work environment.

Position Responsibilities

As a Bilingual Customer Support Specialist, you will:

• Process Customer Orders: Efficiently process customer orders, make product recommendations, and handle account inquiries using world-class technology.
• Be a Product Expert: Develop in-depth knowledge of arenaflex products, pricing, and shipping to answer customer questions quickly and confidently.
• Build Business Relationships: Build strong relationships with customers over phone, email, and chat, understanding their needs and recommending arenaflex's best solutions.
• Help Customers Navigate: Assist customers in navigating arenaflex's website and online ordering, ensuring a seamless customer experience.

Minimum Requirements

To be successful in this role, you will need:

• High School Diploma or Equivalent: A high school diploma or equivalent is required; a bachelor's degree is preferred.
• Excellent Communication Skills: Excellent problem-solving, listening, and communication skills are essential for success in this role.
• Prior Customer Service Experience: Prior customer service experience is a plus, but if you are eager to learn, we will train you!
• Bilingual (English / Spanish): Fluency in both verbal and written forms of English and Spanish is required.

Benefits

arenaflex offers a comprehensive benefits package, including:

• Complete Health Insurance Coverage: Comprehensive health insurance coverage for you and your family.
• 401(k) with 6% Employer Match: A 401(k) plan with a 6% employer match, starting on day one.
• Multiple Bonus Programs: Opportunities to earn bonuses through performance-based incentives.
• Paid Holidays and Time Off: Generous paid holidays and time off to recharge and relax.
• Tuition Assistance Program: A tuition assistance program that covers professional continuing education.

Employee Perks

arenaflex offers a range of employee perks, including:

• Best-in-Class Facilities: Clean, modern facilities that promote a positive and productive work environment.
• First-Class Fitness Center: A state-of-the-art fitness center and nearby walking path to support your physical and mental well-being.

How to Apply

If you're a motivated and customer-focused individual with a passion for problem-solving, we encourage you to apply for this exciting opportunity. Click the link below to submit your application and join the arenaflex team: Apply for this job Don't miss this opportunity to join a dynamic and supportive team that values growth, development, and customer satisfaction. Apply now to become a Bilingual Customer Support Specialist at arenaflex! Apply for this job