Experienced Customer Service Representative – Dallas, TX Branch at arenaflex
Join the arenaflex team as an Experienced Customer Service Representative in our Dallas, TX branch and become a vital part of our customer-centric organization. arenaflex is a leading distributor of shipping, industrial, and packaging materials, with a strong commitment to customer satisfaction and employee growth. As a Customer Service Representative, you will be the face of arenaflex, providing exceptional service to our customers and helping them navigate our products and services.
About arenaflex
arenaflex is a family-owned company with over 9,000 employees across 13 locations in North America. We are a leading distributor of shipping, industrial, and packaging materials, with a strong commitment to customer satisfaction and employee growth. Our company culture values teamwork, innovation, and customer-centricity, and we are looking for like-minded individuals to join our team.
Job Description
As a Customer Service Representative, you will be responsible for providing exceptional service to our customers through various channels, including phone, email, and chat. You will process customer orders and inquiries, communicate with customers to resolve issues, and help customers navigate our website and online ordering system. You will also become a product and solutions expert, equipped to answer product, pricing, and shipping questions quickly and confidently.
Key Responsibilities
* Process customer orders and inquiries in a collaborative call center using world-class technology
- Communicate with customers over phone, email, and chat
- Help customers navigate arenaflex's website and online ordering system
- Become a product and solutions expert, equipped to answer product, pricing, and shipping questions quickly and confidently
- Collaborate with internal teams to resolve customer issues and improve customer satisfaction
Minimum Requirements
* High school diploma or equivalent; Bachelor's degree preferred
- Prior customer service experience is a plus, but we will train you to provide legendary service for our customers
- Strong communication and problem-solving skills
- Ability to work in a fast-paced environment and meet productivity standards
Benefits
* Complete health insurance coverage and 401(k) with 6% employer match that starts day one
- Multiple bonus programs
- Paid holidays and generous paid time off
- Tuition Assistance Program that covers professional continuing education
- Employee Perks:
+ Best-in-class, clean, modern facilities + First-class fitness center and beautifully maintained walking paths
Work Environment and Company Culture
* arenaflex is a drug-free workplace
- EEO/AA Employer/Vet/Disabled
- Our company culture values teamwork, innovation, and customer-centricity
- We are committed to providing a safe and inclusive work environment for all employees
Career Growth Opportunities and Learning Benefits
* arenaflex offers a comprehensive training program to help you develop your skills and knowledge
- Opportunities for career growth and advancement within the company
- Access to professional continuing education and training programs
- Collaborative and supportive work environment that encourages learning and growth
Compensation and Perks
* Pay from $24 to $28 per hour with significant growth and earning potential
- Includes $2 Shift Differential
- Generous paid time off and holidays
- Comprehensive benefits package, including health insurance and 401(k) with employer match
How to Apply
If you are a motivated and customer-focused individual looking for a challenging and rewarding career opportunity, apply now to join the arenaflex team as a Customer Service Representative in our Dallas, TX branch. Don't miss this opportunity to be part of a dynamic and growing company that values its employees and customers.
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