Experienced Bilingual Customer Service Representative – Web & Phone Support

Join arenaflex, a leading distributor of shipping, industrial, and packaging materials, as a Bilingual Customer Service Representative in our Hereford, PA location. As a key member of our customer-facing team, you will play a vital role in delivering exceptional customer experiences, providing legendary service, and driving growth for our company.

About arenaflex

arenaflex is a family-owned company with a rich history of innovation and customer satisfaction. As North America's leading distributor of shipping, industrial, and packaging materials, we have over 9,000 employees across 13 locations, serving a diverse range of customers across various industries. Our commitment to excellence, quality, and customer satisfaction has earned us the reputation as a trusted partner in the industry.

Job Summary

As a Bilingual Customer Service Representative, you will be responsible for processing customer orders and inquiries in a collaborative call center environment, utilizing world-class technology to deliver exceptional customer experiences. You will communicate with customers over phone, email, and chat, helping them navigate our website and online ordering system. You will also become a product and solutions expert, equipped to answer product, pricing, and shipping questions quickly and confidently.

Key Responsibilities

* Process customer orders and inquiries in a collaborative call center environment using world-class technology

• Communicate with customers over phone, email, and chat to resolve their queries and concerns
• Help customers navigate arenaflex's website and online ordering system
• Become a product and solutions expert, equipped to answer product, pricing, and shipping questions quickly and confidently
• Collaborate with internal teams to resolve customer issues and improve customer satisfaction

Minimum Requirements

* High school diploma or equivalent; Bachelor's degree preferred

• Prior customer service experience is a plus, but we will train you to provide legendary service for our customers
• Bilingual (English / Spanish) - fluent in both verbal and written forms

Benefits

* Complete health insurance coverage and 401(k) with 6% employer match that starts day one

• Multiple bonus programs
• Paid holidays and generous paid time off
• Tuition Assistance Program that covers professional continuing education
• Employee Perks:

+ Best-in-class, clean, modern facilities + First-class fitness center and three miles of beautifully maintained walking trails

Work Environment and Company Culture

arenaflex is committed to creating a positive and inclusive work environment that fosters growth, innovation, and customer satisfaction. Our company culture values diversity, equity, and inclusion, and we strive to create a workplace where everyone feels valued, respected, and empowered to succeed.

Career Growth Opportunities and Learning Benefits

As a Bilingual Customer Service Representative, you will have opportunities to grow and develop your skills and knowledge, with a focus on customer service, product knowledge, and communication. You will also have access to training programs, mentorship, and coaching to help you achieve your career goals.

Compensation and Perks

* Competitive hourly rate: $23 - $28 per hour

• Opportunities for bonuses and incentives
• Comprehensive benefits package, including health insurance, 401(k), and paid time off
• Employee Perks:

+ Best-in-class, clean, modern facilities + First-class fitness center and three miles of beautifully maintained walking trails

How to Apply

If you are a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity to join arenaflex as a Bilingual Customer Service Representative. Please submit your application through our website or by clicking on the "Apply for the job now!" button below.

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive, respectful, and free from discrimination. Apply for this job