Experienced Bilingual Customer Service Representative – Allentown, PA

At arenaflex, we're passionate about delivering exceptional customer experiences that exceed our customers' expectations. As a leading distributor of shipping, industrial, and packaging materials, we're committed to providing top-notch service to our customers across North America. We're now seeking an experienced Bilingual Customer Service Representative to join our team in Allentown, PA.

About arenaflex

arenaflex is a family-owned company with over 9,000 employees across 13 locations. We're proud to be a drug-free workplace and an EEO/AA Employer/Vet/Disabled. Our company culture is built on a foundation of teamwork, innovation, and customer satisfaction. We're committed to creating a positive and inclusive work environment that fosters growth and development for our employees.

Job Summary

As a Bilingual Customer Service Representative, you'll play a critical role in delivering exceptional customer experiences through phone, email, and chat interactions. You'll be responsible for processing customer orders and inquiries, communicating with customers in both English and Spanish, and providing product and solutions expertise to our customers. If you're passionate about customer service and have a strong desire to learn and grow with our company, we encourage you to apply for this exciting opportunity.

Key Responsibilities

* Process customer orders and inquiries in a collaborative call center using world-class technology

• Communicate with customers over phone, email, and chat
• Help customers navigate arenaflex's website and online ordering
• Become a product and solutions expert, equipped to answer product, pricing, and shipping questions quickly and confidently
• Collaborate with internal teams to resolve customer issues and provide exceptional service

Minimum Requirements

* High school diploma or equivalent; Bachelor's degree preferred

• Prior customer service experience is a plus, but we'll train you to provide legendary service for our customers
• Bilingual (English/Spanish) - fluent in both verbal and written forms

Benefits

* Complete health insurance coverage and 401(k) with 6% employer match that starts day one

• Multiple bonus programs
• Paid holidays and generous paid time off
• Tuition Assistance Program that covers professional continuing education
• Employee Perks:

+ Best-in-class, clean, modern facilities + First-class fitness center and three miles of beautifully maintained walking trails

Work Environment and Company Culture

* Our Allentown, PA facility is a state-of-the-art, clean, and modern workspace that fosters collaboration and innovation

• We're committed to creating a positive and inclusive work environment that promotes growth and development for our employees
• Our company culture is built on a foundation of teamwork, innovation, and customer satisfaction

Career Growth Opportunities and Learning Benefits

* arenaflex is committed to providing ongoing training and development opportunities to help you grow and succeed in your career

• We offer a comprehensive training program that covers product knowledge, customer service skills, and technical skills
• Opportunities for advancement and career growth are available for high-performing employees

Compensation and Perks

* Competitive hourly rate: $23-$28 per hour

• Opportunities for bonuses and incentives
• Comprehensive benefits package, including health insurance, 401(k), and paid time off
• Employee Perks, including a first-class fitness center and beautifully maintained walking trails

How to Apply

If you're passionate about customer service and have a strong desire to learn and grow with arenaflex, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

Equal Employment Opportunity

arenaflex is an EEO/AA Employer/Vet/Disabled and is committed to creating a diverse and inclusive work environment. We welcome applications from diverse candidates and are an equal opportunity employer. Apply for this job