Experienced Customer Service Representative - Health Care in Nashville, TN at arenaflex

At arenaflex, we're dedicated to delivering exceptional healthcare services to our customers, and we're looking for a talented and compassionate Customer Service Representative to join our team in Nashville, TN. As a key member of our customer service team, you'll play a vital role in providing top-notch support to our customers, resolving complex claims, and ensuring a seamless experience for all interactions.

About arenaflex

arenaflex is a leading healthcare company that's committed to empowering employees with curated development plans that foster growth and promote rewarding, fulfilling careers. We're a purpose-driven organization that invests in our employees' professional development, providing a supportive and inclusive work environment that values diversity and promotes work-life balance.

Job Summary

As an Experienced Customer Service Representative, you'll be responsible for processing complex claims requiring further investigation, including coordination of benefits and resolving pended claims. You'll work closely with our customers, insurance providers, and internal teams to resolve claims efficiently and effectively. Your exceptional communication skills, attention to detail, and problem-solving abilities will make you an invaluable asset to our team.

Key Responsibilities

* Process complex claims requiring further investigation, including coordination of benefits and resolving pended claims

• Communicate effectively with customers, insurance providers, and internal teams to resolve claims efficiently and effectively
• Utilize medical terminology, CPT, HCPCS, and ICD9 coding to accurately process claims
• Apply knowledge of coordination of benefits principles and terminology to resolve claims
• Prioritize and manage multiple tasks simultaneously, ensuring timely resolution of claims
• Collaborate with internal teams to resolve claims and improve processes
• Maintain accurate records and documentation of claims processing and resolution

Required Job Qualifications

* High School diploma or GED

• Data entry and/or typing experience
• Clear and concise written and verbal communication skills
• Experience processing medical claims

Preferred Job Qualifications

* Referral preference given to applicants able to take and meet testing criteria

• Must have trained on the six-eight-week Blue Chip claims processing system or have the ability to fully complete the six-eight-week Blue Chip Training class
• Knowledge of medical terminology and CPT, HCPCS, and ICD9 coding
• Knowledge of coordination of benefits principles and terminology
• Experience with multi-tasking and prioritizing

Essential Skills and Competencies

* Excellent communication and interpersonal skills

• Strong problem-solving and analytical skills
• Ability to work in a fast-paced environment with multiple priorities
• Proficiency in medical terminology and coding systems
• Strong attention to detail and accuracy
• Ability to work independently and collaboratively as part of a team

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to investing in our employees' professional development and growth. As a Customer Service Representative, you'll have access to:

• Ongoing training and development programs to enhance your skills and knowledge
• Opportunities for career advancement and professional growth
• Collaborative and supportive work environment that encourages learning and innovation
• Recognition and rewards for outstanding performance and contributions

Work Environment and Company Culture

arenaflex is a dynamic and inclusive organization that values diversity, equity, and inclusion. We're committed to creating a work environment that's supportive, inclusive, and respectful of all employees. Our company culture is built on the principles of:

• Empowerment: We empower our employees to take ownership of their work and make decisions that drive results.
• Collaboration: We foster a collaborative work environment that encourages teamwork, innovation, and open communication.
• Inclusion: We're committed to creating a workplace that's inclusive and respectful of all employees, regardless of their background, culture, or identity.

Compensation, Perks, and Benefits

arenaflex offers a comprehensive total rewards package that includes:

• Competitive base pay range: $17.75 - $27.83
• Annual incentive bonus plan subject to the terms and conditions of the plan
• Comprehensive health and wellness benefits, including medical, dental, and vision insurance
• 401(k) savings plan and pension plan
• Paid time off, paid parental leave, and disability insurance
• Employee assistance program and paid holidays
• Tuition reimbursement and other incentives

Equal Opportunity Employment

arenaflex is an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics.

How to Apply

If you're a motivated and compassionate individual who's passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your application through our website or by clicking on the "Apply for the job now!" link below. Apply for this job Apply for this job