Experienced International Client Service Specialist – Email/Chat (Mandarin/Cantonese Required) in Orlando, FL

At arenaflex, we're dedicated to empowering individuals to take control of their financial futures. As a leading player in the financial services industry, we're committed to delivering exceptional client experiences and fostering a culture of innovation and excellence. We're now seeking an experienced International Client Service Specialist to join our team in Orlando, FL, and play a vital role in shaping the future of our clients' financial journeys.

Your Opportunity

As an International Client Service Specialist at arenaflex, you'll have the unique opportunity to service international (non-US residents) and domestic clients with a full range of service and trading needs. You'll work in a collaborative, fast-paced environment to assist with trading stocks, ETFs, mutual funds, and options, as well as general account servicing inquiries. You'll also have the chance to complete document translation services for internal partners and service clients in foreign languages as needed. Evening and overnight shifts will also support our clients within Stock Plan Services. Your relationships with clients will have a direct impact on their financial well-being, and you'll play a crucial role in helping them achieve their goals. As a member of our team, you'll be part of a dynamic and supportive environment that encourages growth, learning, and innovation.

What You'll Do

* Service international and domestic clients with a full range of service and trading needs

• Assist with trading stocks, ETFs, mutual funds, and options, as well as general account servicing inquiries
• Complete document translation services for internal partners and service clients in foreign languages as needed
• Work in a collaborative, fast-paced environment to achieve exceptional client experiences
• Develop and maintain strong relationships with clients to understand their financial goals and objectives
• Provide proactive and consultative guidance to clients on trading topics and appropriate solutions
• Collaborate with internal teams to ensure seamless client experiences and resolve any issues that may arise

What You'll Need

*

Required Qualifications:

+ Must be able to read, write, and speak in Cantonese/Mandarin + FINRA Series 7 and 63 licenses required (or a condition of employment to successfully obtain these licenses within the allotted training time) + Bachelor's degree

Preferred Qualifications:

+ 1-2 years of experience in Client Service, Financial Services, and/or Brokerage Services with an emphasis on trading, engaging with clients in a proactive and consultative manner + Passion for trading and market knowledge; ability to proactively discuss trading topics and appropriate solutions with clients + Shift flexibility is highly preferred, as this department operates 24 hours a day, 5 days a week + Excellent analytical skills with the ability to effectively mitigate risk and adhere to trading accuracy while adhering to policies, procedures, and guidelines + Passion to continually learn and grow knowledge in personal finance + Ability to establish trust and rapport with clients over the phone, chats, or email + Excellent interpersonal and written skills with a strong customer service focus + Resilience to help achieve client happiness in a fast-paced call environment + FINRA Series 9-10 license preferred

What You'll Get

*

Competitive Compensation:

$28.85 - $31.25 per hour

Opportunities for Growth and Development:

arenaflex is committed to helping you grow and develop your skills and knowledge in personal finance

Dynamic and Supportive Work Environment:

Collaborate with a talented team of professionals who share your passion for delivering exceptional client experiences

Flexible Work Schedule:

Enjoy a hybrid schedule with opportunities for evening and overnight shifts

Comprehensive Benefits Package:

arenaflex offers a range of benefits to support your physical, emotional, and financial well-being

Why Join arenaflex?

At arenaflex, we're dedicated to empowering individuals to take control of their financial futures. We're committed to delivering exceptional client experiences and fostering a culture of innovation and excellence. As a member of our team, you'll have the opportunity to:

• Make a meaningful impact on clients' financial well-being
• Develop and maintain strong relationships with clients to understand their financial goals and objectives
• Collaborate with internal teams to ensure seamless client experiences and resolve any issues that may arise
• Enjoy a dynamic and supportive work environment that encourages growth, learning, and innovation
• Take advantage of opportunities for growth and development in personal finance

How to Apply

If you're passionate about delivering exceptional client experiences and have a strong background in Client Service, Financial Services, and/or Brokerage Services, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion.

Disclaimer

arenaflex is not responsible for any errors or inaccuracies in the job posting. The job posting is subject to change without notice, and arenaflex reserves the right to modify or cancel the job posting at any time. Apply for this job