Experienced Customer Service Representative/Dispatcher – HVAC and Plumbing Industry

At arenaflex, we're dedicated to creating comfort through indoor heating and air conditioning. Founded in 1979, we've grown from a small family-owned service business to a leading Northern Virginia residential and commercial HVAC and Plumbing contractor. Our commitment to exceptional customer service has earned us a reputation as a trusted partner in the community. We're now seeking an experienced Customer Service Representative/Dispatcher to join our team and help us deliver outstanding service to our customers.

Job Summary:

As a Customer Service Representative/Dispatcher at arenaflex, you'll play a critical role in handling inbound phone calls for scheduling service and maintenance for our Residential Department. You'll also be responsible for maintaining our customer database, making daily outbound phone calls, routing technicians based on location, and maintaining a positive team atmosphere with all members of the dispatch team. If you're a customer-focused individual with excellent communication skills and a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.

Responsibilities:

* Handle inbound phone calls for scheduling service and maintenance for our Residential Department

• Maintain our customer database, ensuring accurate and up-to-date information
• Make daily outbound phone calls to customers and technicians to confirm appointments and provide updates
• Route technicians based on location to ensure efficient and timely service delivery
• Collaborate with the dispatch team to resolve customer issues and concerns
• Maintain a positive and professional attitude, even in high-pressure situations
• Participate in ongoing training and development to improve customer service skills and knowledge

Schedule:

* Wednesday: In-office at our Chantilly location from 8:00 AM to 5:00 PM (with a one-hour lunch break)

• Monday-Friday: Remote work from home from 8:00 AM to 5:00 PM (with a one-hour lunch break)

Qualifications:

* Previous call center experience (at least 1 year)

• Ability to type at least 70 words per minute
• Excellent communication and interpersonal skills
• Ability to handle high call volumes and work in a fast-paced environment
• Familiarity with main cities and locations in Northern Virginia
• Ability to accurately document information into our customer database (Service Titan)
• Strong problem-solving and conflict resolution skills

Remote Work Requirements:

* High-speed internet access

• Quiet workspace with minimal background noise
• arenaflex will provide a laptop and cell phone; candidates must provide their own equipment

Benefits and Culture:

* Medical, dental, vision, STD, LTD, and life insurance

• 401(k) retirement plan with company match
• 7 paid holidays per year
• Paid vacation and personal days
• Ongoing education and training opportunities
• Collaborative and supportive work environment

What We Offer:

* Competitive salary and benefits package

• Opportunities for career growth and advancement
• Collaborative and supportive work environment
• Ongoing education and training opportunities
• Recognition and rewards for outstanding performance

How to Apply:

If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications. We can't wait to hear from you!

Apply Now:

[Insert application link or contact information] Don't miss this opportunity to join our team and help us deliver outstanding service to our customers. Apply now and take the first step towards a rewarding career with arenaflex! Apply for this job