Experienced Customer Service Lead - Automotive in Azusa, CA at arenaflex

Join arenaflex, a leading provider of innovative solutions in the automotive industry, as we seek an experienced and dynamic Customer Service Lead to join our team in Azusa, CA. As a key member of our customer service team, you will be responsible for leading a team of customer service representatives, warehouse staff, and delivery drivers to provide exceptional customer service and drive business growth.

About arenaflex

arenaflex is a forward-thinking company that is dedicated to delivering exceptional customer experiences and driving business growth through innovative solutions. With a strong presence in the automotive industry, we are committed to providing our customers with the best possible service and support. Our team is passionate about delivering results-driven solutions that meet the evolving needs of our customers.

Job Responsibilities

As a Customer Service Lead at arenaflex, you will be responsible for leading a team of customer service representatives, warehouse staff, and delivery drivers to provide exceptional customer service and drive business growth. Your key responsibilities will include:

• Leading a team of customer service representatives, warehouse staff, and delivery drivers to provide exceptional customer service and drive business growth
• Learning all customer service, branch manager, and company-related tasks and responsibilities
• Understanding the full scope of the business and identifying opportunities for improvement
• Assisting with daily operations, including tracking and reviewing monthly customer satisfaction scores and finding corrective action or seeking ways for improvement
• Ensuring all staff follows company procedures per training manuals and company requirements, and initiating any disciplinary action when necessary
• Ensuring drivers are following vehicle maintenance requirements and schedules
• Tracking and charting monthly ISO Quality Objectives and seeking corrective or preventive action when appropriate
• Helping answer customer calls and ensuring company meets quality objective of 5% or lower call center abandonment rate daily
• Helping review open orders, open returns, open delivery notes, and other reports daily to ensure all operational requirements are fulfilled
• Assisting the Operations Manager on creating and developing yearly competency forms to staff and ensuring training is completed per scheduled date
• Monitoring training and conducting training competency tests to ensure training is retained and properly executed
• Assisting the Operations Manager with preparing daily/monthly sales reports for upper management and addressing ideas or concerns during monthly staff meetings
• Assisting the Operations Manager with training new hires for the team
• Assisting with closing the register and/or daily accounting logs
• Assisting with routing drivers, checking in drivers, scanning out drivers, and monitoring and supervising driver productivity
• Assisting the Operations Manager with developing and executing strategies and new methods to increase sales and operation efficiency between all branches
• Resolving and troubleshooting escalated customer service issues

Essential Qualifications

* 2+ years of experience in a customer service or leadership role

• Strong communication and interpersonal skills
• Ability to type 60+ WPM
• High school diploma or equivalent required; bachelor's degree preferred
• Experience working in a fast-paced environment with multiple priorities
• Strong problem-solving and analytical skills
• Ability to work in a team environment and lead a team of customer service representatives, warehouse staff, and delivery drivers
• Strong attention to detail and organizational skills
• Ability to work in a dynamic and ever-changing environment

Preferred Qualifications

* Experience working in the automotive industry

• Experience with customer relationship management (CRM) software
• Experience with data analysis and reporting
• Experience with training and development programs
• Experience with process improvement and quality control
• Certification in customer service or leadership

Skills and Competencies

* Strong communication and interpersonal skills

• Ability to type 60+ WPM
• High level of accuracy and attention to detail
• Strong problem-solving and analytical skills
• Ability to work in a team environment and lead a team of customer service representatives, warehouse staff, and delivery drivers
• Strong attention to detail and organizational skills
• Ability to work in a dynamic and ever-changing environment
• Strong customer service skills and ability to resolve customer complaints
• Ability to work in a fast-paced environment with multiple priorities
• Strong analytical and problem-solving skills
• Ability to work in a team environment and lead a team of customer service representatives, warehouse staff, and delivery drivers

Career Growth Opportunities and Learning Benefits

arenaflex is committed to providing our employees with opportunities for career growth and development. As a Customer Service Lead, you will have the opportunity to:

• Develop your leadership skills and take on new challenges
• Work with a dynamic and experienced team to drive business growth
• Participate in training and development programs to enhance your skills and knowledge
• Take on new responsibilities and contribute to the success of the company
• Work in a fast-paced and ever-changing environment with multiple priorities
• Develop your analytical and problem-solving skills
• Work in a team environment and lead a team of customer service representatives, warehouse staff, and delivery drivers

Work Environment and Company Culture

arenaflex is a dynamic and fast-paced company that is committed to providing our employees with a positive and supportive work environment. Our company culture is built on the following values:

• Customer focus: We are committed to providing exceptional customer service and support
• Innovation: We are committed to delivering innovative solutions that meet the evolving needs of our customers
• Collaboration: We are committed to working together as a team to drive business growth and success
• Integrity: We are committed to acting with integrity and ethics in all our business dealings
• Respect: We are committed to treating our employees, customers, and partners with respect and dignity

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package that includes:

• Salary: $20-$25 per hour, depending on experience
• Benefits: medical, dental, vision, life insurance options, short-term disability, 401(k), weekly pay, and more
• Perks: flexible work schedule, paid time off, and opportunities for career growth and development

How to Apply

If you are a motivated and experienced customer service professional who is looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you!

Equal Employment Opportunity

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to providing a positive and inclusive work environment that values diversity and promotes equal opportunities for all employees. Apply for this job