Experienced Technical Customer Service Representative | Insurance (Property & Casualty) | Operations Management in New York City, NY

Join arenaflex, a leading data analytics and digital operations and solutions company, as we continue to revolutionize the insurance industry with our cutting-edge technology and innovative approach. As a Technical Customer Service Representative, you will play a vital role in delivering exceptional customer experiences and driving business growth for our clients.

About arenaflex

arenaflex is a global company with a rich history of innovation and excellence. Founded in 1999, we have grown to become a leading provider of data analytics and digital operations solutions to the world's top corporations. Our core values of innovation, collaboration, excellence, integrity, and respect guide everything we do, and we are committed to making a positive impact on the communities we serve.

About EXL Premium Audit

EXL Premium Audit is a division of arenaflex that specializes in premium audits for property and casualty insurance policies. With a team of highly skilled professionals and a proprietary technology platform, we provide accurate and efficient audits that help our clients reduce costs and improve their bottom line. Our expertise in commercial lines insurance and our commitment to customer service make us a trusted partner for insurance companies and agents across the country.

Job Summary

We are seeking an experienced Technical Customer Service Representative to join our EXL Premium Audit team. As a Technical Customer Service Representative, you will be responsible for handling customer inquiries, resolving disputes, and completing premium audits for property and casualty insurance policies. This is an entry-level to intermediate position that requires excellent customer service skills, a strong understanding of commercial lines insurance, and the ability to work independently with minimal supervision.

Key Responsibilities

- Answer customer service phone line and manage calls in a professional and courteous manner - Document progress notes in customer files as applicable - Notify current auditors or branch managers of specific items - Escalate issues to management and complete audits at the customer's request - Complete premium audits for property and casualty commercial insurance policies, including workers' compensation and general liability - Work directly with policyholders to obtain payroll and accounting records and other information to apply correct classifications and exposure amounts - Communicate with agents, brokers, and carriers as needed - Manage inventory escalated to yourself to meet customer time service and quality requirements

Qualifications

- Effective diplomatic oral and written communication skills - Basic working knowledge and understanding of generally accepted accounting and bookkeeping practices - Strong organization and time management skills, with the ability to handle time-sensitive urgencies - Customer service-focused, with experience working directly with the public via phone and email - Strong computer and typing skills - Detail-oriented and able to interpret information - Self-motivated and able to work with minimal supervision - Experience working in commercial lines (property and casualty) insurance

Essential Skills and Competencies

- Excellent customer service skills, with the ability to handle complex customer inquiries and resolve disputes - Strong understanding of commercial lines insurance, including property and casualty policies - Ability to work independently with minimal supervision and manage multiple priorities - Strong organizational and time management skills, with the ability to meet deadlines and handle time-sensitive urgencies - Excellent communication and interpersonal skills, with the ability to work effectively with customers, agents, brokers, and carriers - Strong computer and typing skills, with experience using technology to manage customer interactions and complete audits

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to helping our employees grow and develop their careers. As a Technical Customer Service Representative, you will have opportunities to: - Develop your skills and knowledge in commercial lines insurance and customer service - Work with a team of experienced professionals who are passionate about delivering exceptional customer experiences - Participate in ongoing training and development programs to enhance your skills and knowledge - Take on new challenges and responsibilities as you grow and develop in your role - Enjoy a dynamic and supportive work environment that encourages collaboration and innovation

Work Environment and Company Culture

arenaflex is a global company with a diverse and inclusive culture. We are committed to creating a work environment that is supportive, collaborative, and inclusive, where employees feel valued and empowered to succeed. Our company culture is built on our core values of innovation, collaboration, excellence, integrity, and respect, and we are dedicated to making a positive impact on the communities we serve.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package that includes: - Base salary range: $ [insert salary range] - Bonus structure: [insert bonus structure] - Paid time off: [insert paid time off policy] - Health insurance: [insert health insurance benefits] - Retirement plan: [insert retirement plan benefits] - Professional development opportunities: [insert professional development opportunities]

How to Apply

If you are a motivated and customer-focused individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a work environment that is inclusive and respectful of all employees, and we are dedicated to making a positive impact on the communities we serve.

Application and Interview Impersonation Warning

Please note that arenaflex has implemented measures to deter and uncover impersonation of another individual when applying and/or participating in an interview. If we identify such fraudulent conduct, it will result in the application being rejected, an offer (if made) being rescinded, or termination of employment, as well as possible legal action against the impersonator(s). Apply for this job