Experienced Customer Service Representative/Dispatcher – Remote Opportunity in Northern Virginia
At arenaflex, we're dedicated to delivering exceptional service to our customers, and we're seeking a talented Customer Service Representative/Dispatcher to join our team in Centreville, VA. As a key member of our customer-facing team, you'll play a vital role in ensuring our customers receive the highest level of service and support.
About arenaflex
arenaflex is a leading provider of residential HVAC and Plumbing services in Northern Virginia. Founded in 1979, we've built a reputation for excellence, quality, and customer satisfaction. Our commitment to our values has enabled us to grow from a small family-owned business to a respected industry leader. We're proud of our heritage and our team, and we're excited to welcome a new member to our family.
Job Role
As a Customer Service Representative/Dispatcher, you'll be responsible for:
- Dispatching service technicians according to their schedule
- Answering incoming service calls and adjusting technician's schedule as needed
- Resolving customer issues in a prompt and courteous manner
- Maintaining customer satisfaction by investigating concerns, routing them to the proper staff, and responding to special requirements
- Matching type of service required with availability, location, and duration of service to maximize productivity, profitability, and efficiency
- Making outbound calls to keep the schedule filled and maintain the Company's membership base
- Being a good teammate to coworkers
- Educating customers on our Membership benefits to make them a lifelong customer
Requirements
To succeed in this role, you'll need:
- Previous experience in a call center environment
- The ability to type at least 70 words per minute
- Excellent communication skills and a passion for helping others
- The ability to work independently as well as within a team
- Familiarity with main cities and locations in Northern Virginia
- A detail-oriented approach and the ability to think proactively
Remote Work Requirements
As a remote worker, you'll need to provide:
- High-speed internet access
- A quiet workspace with minimal background noise
arenaflex will provide a laptop and cell phone to support your work.
Compensation
This is a competitive hourly position, with a starting rate of $17-$20 per hour, based on experience. Additionally, there are numerous commission opportunities available, which can average an additional $100-$1000+ per month.
Benefits
As a valued member of our team, you'll enjoy:
- Medical, dental, vision, STD, LTD, and life insurance
- 401(k) retirement plan with match
- 7 paid holidays per year
- Paid vacation and personal days
- Continued education with periodic classes
Schedule
Our schedule is designed to accommodate your needs:
- Wednesday: In-office work in Chantilly, VA, from 8 AM to 5 PM (with a one-hour lunch break)
- Monday, Tuesday, Thursday, and Friday: Remote work from home, from 8 AM to 5 PM (with a one-hour lunch break)
How to Apply
If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!
Equal Employment Opportunity
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion.
Contact Us
If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We're always happy to chat and look forward to hearing from you! Apply for this job