Experienced Customer Marketing Manager – Building Meaningful Customer Relationships and Driving Growth at arenaflex

At arenaflex, we're revolutionizing the way businesses connect with their customers and drive growth. As a Customer Marketing Manager, you'll play a critical role in shaping and executing strategies that strengthen relationships with our retail customers, promote advocacy, and support upsell and cross-sell opportunities. If you're passionate about building meaningful customer relationships and helping to build a customer-obsessed culture, we want to hear from you!

About arenaflex

arenaflex is an AI-powered frontline employee experience platform that gives business leaders and frontline teams the performance tools they need to communicate, learn, and work—all in one place. With streamlined communications, mobile learning, and digitized task management, arenaflex drives operational excellence while drastically improving the frontline employee working experience. 350+ companies around the world, including MattressFirm, Michaels, GameStop, Lacoste, Lidl, Boots, Peloton, Pret, Puma, and Vans, trust arenaflex to improve operational consistency and agility, get real-time visibility into multi-location business execution, and improve customer experience.

What You'll Do

As a Customer Marketing Manager at arenaflex, you'll be responsible for:

• Building and strengthening customer relationships by partnering with Customer Success and Account Management teams to design and implement tailored programs that enhance engagement and loyalty within larger customer accounts.
• Standardizing approach for comms and engagement by collaborating with Customer Success team to define a standard approach for customer communication and engagement touch points and helping to train the team on best-in-class approach.
• Driving upsell and cross-sell initiatives by partnering with Customer Success, Product Marketing, and Account Management to develop and execute strategic campaigns and promotions that address the unique needs of customers to support upsell and cross-sell opportunities.
• Organizing customer events by planning and executing events (virtual or in-person) to connect customers, share best practices, and foster a strong community of advocates.
• Supporting customer advocacy by collaborating with customers to showcase their success through testimonials, case studies, and speaking opportunities, amplifying their voices as champions of our solutions.
• Defining and tracking key metrics for customer marketing, including adoption rates, satisfaction scores, retention, and growth in partnership with the Customer Success teams, and using data-driven insights to continuously optimize the customer experience.
• Enhancing the Voice of the Customer Program by leveraging customer insights and feedback to drive product improvements and refine strategies, ensuring we remain aligned with the needs of enterprise customers.

What You Have

To succeed in this role, you'll need:

• Proven experience in customer marketing or customer success at a SaaS company, ideally working with enterprise-level customers.
• A customer-obsessed mindset, with a deep understanding of customer needs and a passion for delivering exceptional experiences.
• Strong understanding of the needs and challenges of larger customer accounts, with the ability to develop tailored strategies to address them.
• Experience collaborating across Customer Success, Account Management, and Product teams to deliver results.
• Exceptional communication and organizational skills, with a track record of executing successful campaigns and events.
• Demonstrated success in driving upsell, cross-sell, and advocacy initiatives within a software or SaaS environment.
• A customer-centric mindset with a passion for creating exceptional experiences and building long-term relationships.

What We Offer

At arenaflex, we're committed to providing a supportive and inclusive work environment that allows our employees to thrive.

We offer

• Competitive salary range: $120,000 - $150,000 per year
• Comprehensive benefits package, including medical, dental, and vision coverage, as well as a 401(k) plan and life insurance
• Flexible work arrangements, including remote work options and flexible hours
• Opportunities for professional growth and development, including training and coaching programs
• A dynamic and supportive team environment, with regular team-building events and social activities
• A commitment to diversity, equity, and inclusion, with a focus on creating a workplace that is welcoming and inclusive for all employees

How to Apply

If you're passionate about building meaningful customer relationships and driving growth, we want to hear from you! Please submit your resume and a cover letter explaining why you're the perfect fit for this role. We can't wait to hear from you!

Equal Opportunity Employer

arenaflex is an equal opportunity employer that values diversity and inclusion. We are committed to equal employment opportunities and we want to ensure that our recruitment process is accessible to everyone. If you have a disability or additional need that requires reasonable accommodations during the process, please do not hesitate to let us know. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Apply for this job