Experienced Customer Service Agent - Remedy On-Call (Part Time) at arenaflex

At arenaflex, we're committed to delivering exceptional customer experiences through our innovative Remedy On-Call service. As a key member of our team, you'll play a vital role in providing top-notch support to our clients and their customers, ensuring seamless communication and appointment scheduling. If you're a customer-centric professional with excellent communication skills, a passion for problem-solving, and a flexible schedule, we'd love to hear from you!

About arenaflex

arenaflex is a leading provider of 24/7 answering services, empowering physician practices to streamline their customer service and appointment scheduling. Our team is dedicated to delivering exceptional experiences, and we're looking for like-minded individuals to join our mission.

Job Summary

As an Experienced Customer Service Agent - Remedy On-Call (Part Time) at arenaflex, you'll be responsible for providing exceptional customer support to our clients and their customers through real-time/live conversations via telephone and chat. You'll work independently, utilizing critical thinking and problem-solving skills to address client issues efficiently. If you're a motivated, flexible, and customer-focused professional, we encourage you to apply.

Key Responsibilities

* Answer incoming client calls, take messages, and verify information to ensure accuracy

• Schedule patient appointments as requested
• Dispatch calls to the appropriate medical practice following proper protocol
• Represent our customers professionally and provide courteous service during incoming calls
• Utilize critical thinking and problem-solving skills to address client issues efficiently

How You'll Perform Essential Functions

* 80% of work is performed via real-time/live conversations with clients via telephone and chat

• All work is performed via computer, using various software programs, including Google suite of products, Salesforce CRM, JIRA ticketing system, and Office Practicum EHR
• Telephone is used in all client interactions

Requirements

* Competencies: + Excellent communication skills, including written and speaking skills + Ability to work independently and/or with a team + Attention to detailed information on computer screen + Ability to correctly spell medical terminology + Ability to multitask and be flexible + Active listening skills - strong proficiency + Strong computer skills + Ability to type 35-40 wpm

• Education / Professional Certifications or Licenses Required:

+ High school or equivalent (Preferred)

• Additional Requirements:

+ High-speed internet connection + Computer Requirements: - CPU: Intel i3 or AMD Equivalent (Dual Core Minimum) - RAM: 8GB - Storage: 100+ GB - Internet Connection: 100+ Megabits Per Second - Operating System: Windows 8.1 or Greater - Video and Sound: HD Webcam and Headset with Microphone - Wired headset

Supervisory Responsibilities

* None

Work Environment / Physical Demands/ Travel Requirements

* A quiet workspace is required. Must have a secure, quiet distraction-free work environment without any conflicting responsibilities during your scheduled work shift, as our customers need your full attention.

• Computer and telephone required to perform duties.
• Lifting requirements of no more than five pounds.
• This is a fully remote position.

Core Values

arenaflex seeks to hire individuals who are able and willing to embrace our company's performance-based culture, as defined by our Core Values:

• We are Clinician First
• Pediatric Care is our Home
• We Deliver on our Commitments
• Our Success is Based on Results
• We Believe in the Power of Teams

Benefits

Our Remedy On-Call team members enjoy a variety of benefits, including:

• 401(k) with company match
• Paid Sick Time
• Company Wellness Program
• Employee Assistance Program
• Employee Recognition Program
• Voluntary Pet Insurance

Equal Employment Opportunity Statement

Our company is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis [“protected class”] including, but not limited to: veteran status, uniform service member status, race, color, ancestry, pregnancy, childbirth and related medical conditions, national origin, non-job related handicap or disability, or the use of a guide or support animal, creed, religion, sex, sexual orientation, national origin, age [18 and over] - [40 or over], physical or mental disability, predisposing genetic characteristics, military status, marital status, protected action, concerted activity, or any other protected class under federal, state or local law. You may discuss equal employment opportunity related questions with your supervisor or any other member of management.

Americans with Disabilities Act Statement

Our company is committed to providing equal employment opportunities to otherwise qualified individuals with disabilities, which may include providing reasonable accommodation where appropriate. In general, it is your responsibility to notify your supervisor of the need for accommodation. Upon doing so, your supervisor may ask you for your input or the type of accommodation you believe may be necessary or the functional limitations caused by your disability. Also, when appropriate, we may need your permission to obtain additional information from your physician or other medical or rehabilitation professionals. If you're a motivated, customer-focused professional with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity to join our arenaflex team! Apply for this job