Experienced Customer Service Agent - Airport Ticket/Gate Agent (BOS)

At arenaflex, we're passionate about delivering exceptional customer experiences that make a lasting impression. As a key member of our airport team, you'll play a vital role in ensuring our customers' journeys are smooth, enjoyable, and memorable. If you're a people person with a passion for delivering top-notch service, we want to hear from you!

About arenaflex

arenaflex is a leading airline that connects people and cultures around the world. Our mission is to provide safe, reliable, and exceptional travel experiences that exceed our customers' expectations. We're committed to living our values of Care, Integrity, Resilience, and Servant Leadership every day, in everything we do.

Join Our Team

As a Ticket/Gate Agent, you'll be the first point of contact for our customers, guiding them through the check-in and boarding process. You'll work closely with our team to ensure seamless operations, providing exceptional service and support to our customers. This is an exciting opportunity to join a dynamic team and develop your skills in a fast-paced environment.

Responsibilities

As a Ticket/Gate Agent, your key responsibilities will include:

• Owning the check-in process, boarding process, and seat availability, including making gate announcements and ensuring customers have the accurate travel documentation.
• Tagging and lifting baggage from scales to conveyor belts. Some bags will weigh up to 70 pounds.
• Operating loading bridges.
• Opening, closing, and securing aircraft doors.
• Escorting unaccompanied minors and disabled passengers throughout the airport.
• Providing exceptional customer service and support to our customers.
• Collaborating with our team to ensure seamless operations and meet customer needs.

Scheduling and Work Environment

Scheduling is based on operational needs, with shifts ranging from early morning to overnight. Each station is different based on its individual flight schedule. You'll work between 20 and 40 hours per week based on your seniority. Our airport team is a dynamic and supportive environment, with opportunities to learn and grow.

Benefits and Perks

At arenaflex, we're committed to supporting our employees' well-being and career growth. Our benefits and perks include:

• Competitive salary and industry-leading profit-sharing program.
• 401(k) with generous company contributions up to 9%.
• New hires are eligible for up to 2-weeks of vacation. This is earned for use in the following vacation year (April 1 – March 31).
• In addition to vacation, new hires are eligible for up to 56 hours of paid personal time within a 12-month period.
• 10 paid holidays per calendar year.
• Comprehensive health benefits, including medical, dental, vision, short/long-term disability, and life insurance benefits.
• Family care assistance through fertility support, surrogacy, and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages.
• Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health.
• Domestic and International space-available flight privileges for employees and eligible family members.
• Career development programs to achieve your long-term career goals.
• World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint.
• Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective, and help implement strategies.
• Recognition rewards and awards through the platform Unstoppable Together.
• Access to over 500 discounts, specialty savings, and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare.

What You Need to Succeed

To be successful in this role, you'll need:

• Consistently prioritize safety and security of self, others, and personal data.
• Embrace diverse people, thinking, and styles.
• Possess a high school diploma, GED, or high school equivalency.
• Be at least 18 years of age and have authorization to work in the United States.
• Proficiency in English.
• Strong verbal and written communication skills using appropriate grammar, tone, and pronunciation.
• Possess basic digital literacy.
• Pass a physical ability test (PAT). You can prepare for the PAT by watching this video.
• Pass a Customer Service Assessment.
• Ability to hold airport-specific requirements such as a SIDA Badge and Customs Seal.

What Will Give You a Competitive Edge

While not required, the following qualifications will give you a competitive edge:

• Previous experience in customer service or a related field.
• Knowledge of airport operations and procedures.
• Ability to work in a fast-paced environment and adapt to changing situations.
• Strong problem-solving and conflict resolution skills.
• Ability to work independently and as part of a team.

Join Our Team Today

If you're passionate about delivering exceptional customer experiences and want to join a dynamic team, apply now to become a Ticket/Gate Agent at arenaflex. We can't wait to hear from you!

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Disclaimer

arenaflex is an equal opportunities employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion. Apply for this job