Experienced Customer Sales and Service Representative – Delivering Exceptional Experiences Across arenaflex's Network

At arenaflex, we're not just a company – we're a community of innovators, thinkers, and doers who are passionate about connecting people, businesses, and things in meaningful ways. Our mission is to power and empower how people live, work, and play by providing the fastest and most reliable network in the country. We're looking for talented individuals like you to join our team as a Customer Sales and Service Representative, where you'll have the opportunity to make a real impact on our customers' lives.

About arenaflex

arenaflex is a leader in the telecommunications industry, and we're committed to driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. We come together in times of crisis and celebration, lifting our communities and building trust in how we show up, everywhere and always. We're a place where you can share your ideas freely, learn, grow, and thrive – and where the true you can shine.

What You'll Be Doing

As a Customer Sales and Service Representative, you'll be the face of arenaflex, delivering an exceptional customer experience to our valued customers. You'll be responsible for answering incoming calls, responding to requests, and resolving customer inquiries and disputes in a timely and professional manner. You'll also be expected to identify customer needs and proactively offer our products and services to meet monthly sales goals and deliver an outstanding customer experience.

Key Responsibilities

* Answering incoming calls from customers and responding to requests about installation, disconnection, or changes to service

• Instilling confidence and loyalty in customers through thoughtful listening and utilizing knowledge of arenaflex's products and services to effectively service and retain customers
• Identifying customer needs and proactively offering our products and services to meet monthly sales goals and deliver an outstanding customer experience
• Investigating and resolving customer inquiries and disputes on service, billing, rates, adjustments, and policy issues
• Responding to requests from customers about arenaflex products and services
• Verifying service order accuracy and completeness and making corrections/changes, as needed
• Negotiating the collection of overdue bills
• Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business
• Managing various systems and work tools while engaging on the phone with customers

What We're Looking For

We're looking for a true consultative salesperson who is energized by meeting sales goals and building relationships with customers. You should be a deep listener who takes a genuine interest in learning about your customers' business challenges and industry trends. You should be comfortable with the fast pace and urgency needed to manage incidents and be able to juggle multiple priorities. Your empathy and communication skills should make it possible for you to diffuse sensitive situations, and you should take real ownership of customer concerns, driven to provide exceptional customer service.

Essential Qualifications

* Related Associate Degree or 2+ years' relevant experience

• Customer Service call center experience
• Previous collections experience
• Experience with selling products and services
• Customer service skills
• Demonstrated ability to communicate with detail and precision

Preferred Qualifications

* Experience working in a fast-paced, dynamic environment

• Proven track record of meeting sales goals and delivering exceptional customer service
• Strong problem-solving and analytical skills
• Ability to work independently and as part of a team
• Familiarity with arenaflex's products and services

What We Offer

At arenaflex, we're committed to providing our employees with a comprehensive total rewards package that includes:

• Competitive salary and benefits
• Opportunities for career growth and development
• A dynamic and supportive work environment
• Recognition and rewards for outstanding performance
• A commitment to diversity, equity, and inclusion

Work Environment and Culture

As a remote Customer Sales and Service Representative, you'll work from home with occasional in-person trainings and meetings. We're a flexible and adaptable organization that values work-life balance and provides opportunities for professional growth and development.

Equal Employment Opportunity

arenaflex is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability, or other legally protected characteristics.

Benefits and Compensation

Our benefits are designed to help you move forward in your career and in areas of your life outside of arenaflex. Depending on the role, employees have the opportunity to receive compensation in the form of premium pay such as overtime, shift differential, holiday pay, allowances, etc. From health and wellness benefits, 401(k) Savings Plan, stock incentive programs, paid time off, adoption assistance, and tuition assistance, we've got you covered with our award-winning total rewards package.

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

Note:

arenaflex reserves the right to request your attendance at the office location for team huddles, meetings, etc. You must live within 75 miles of the current reporting location for the life of the contract. Apply for this job