Experienced Desktop Support Specialist – Network Infrastructure and End-User Computing

At arenaflex, we're committed to delivering exceptional customer experiences and driving innovation in the logistics and transportation industry. As a leading provider of package delivery services, we're constantly seeking talented professionals to join our team and help us achieve our goals. We're excited to announce an opportunity for an Experienced Desktop Support Specialist to join our Technology Services Group (TSG) team. This role will play a critical part in ensuring the smooth operation of our network infrastructure and end-user computing systems. If you're a motivated and detail-oriented individual with a passion for technology, we encourage you to apply.

Job Responsibilities:

As an Experienced Desktop Support Specialist, you will be responsible for providing daily technical support for network infrastructure and end-user computing systems. Your primary duties will include:

• Troubleshooting and resolving technical issues related to desktops, laptops, servers, and network devices
• Installing, configuring, and maintaining operating systems, software applications, and hardware devices
• Providing technical assistance to end-users via phone, email, chat, and in-person support
• Conducting site visits to investigate technical issues and perform equipment installations or upgrades as needed
• Collaborating with internal teams to resolve technical issues and improve overall system performance
• Maintaining accurate records of technical issues, resolutions, and customer interactions
• Staying up-to-date with the latest technology trends and advancements in the field

Key Obligations:

* Respond to customer support requests and determine the technical issue (i.e., software or hardware related) and maintain trust in TSG

• Communicate with customers via phone to discuss recognized issues or concerns and resolve the issues (e.g., equipment or software glitch, user error, etc.)
• Investigate recognized issues by gathering information, assessing online resources, or reviewing internal documentation to identify solutions and work towards resolution
• Conduct site visits within the region to investigate issues and install or upgrade equipment and software as needed
• Follow up with customers to ensure issues were resolved completely
• Complete service orders to prevent functional delays in resolving issues

Essential and Preferred Qualifications:

* Bachelor's degree in Computer Science, Information Technology, or a related field

• 2+ years of experience in desktop support, network administration, or a related field
• Strong knowledge of Microsoft Windows operating systems (client/server)
• Experience with Cisco VPN, Citrix, Phantom, Symantec, and other internet browsers
• Specialized certifications such as A+, Network+, or MCP
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills

Skills and Competencies:

* Ability to convey highly technical information to both technical and non-technical customers

• Strong understanding of network infrastructure, end-user computing systems, and software applications
• Experience with troubleshooting and resolving technical issues in a fast-paced environment
• Strong organizational and time management skills
• Ability to work effectively in a team environment and collaborate with internal teams
• Strong attention to detail and ability to maintain accurate records

Career Growth Opportunities and Learning Benefits:

At arenaflex, we're committed to helping our employees grow and develop their careers. As an Experienced Desktop Support Specialist, you'll have opportunities to:

• Participate in ongoing training and professional development programs
• Collaborate with internal teams to resolve technical issues and improve overall system performance
• Take on additional responsibilities and contribute to the growth and success of the TSG team
• Pursue specialized certifications and advanced education in the field

Work Environment and Company Culture:

arenaflex is a dynamic and inclusive workplace that values diversity, equity, and inclusion. We're committed to creating a work environment that's free from discrimination, harassment, and retaliation. Our company culture is built on the principles of respect, empathy, and open communication.

Compensation, Perks, and Benefits:

Our compensation package reflects the cost of living across various US geographic markets. The base salary for this position ranges from $23.85/hour to $38.75/hour, depending on market area and individual qualifications. Employed candidates may be eligible for annual momentary and long-term incentive programs, subject to individual performance, team performance, and company performance. This position is eligible for a bonus based on company performance. Recruited candidates may be eligible for:

• Clinical/professionally prescribed drug inclusion
• Dental and Vision Benefits
• Flexible Spending Account
• Health Savings Account
• Dependent Care Flexible Spending Account
• Basic and Supplemental Life and Accidental Death and Dismemberment Insurance
• Disability Pay Insurance Plan
• Employee Assistance Program
• Educational Assistance Program
• 401(k) retirement program
• Vacation, Paid Holidays, and Personal Time
• Paid Sick/Family and Medical Leave time as legally required
• Limited Employee Stock Purchase Program

Worker Type:

This is a full-time, permanent position.

Equal Employment Opportunity:

arenaflex is an equal opportunity employer. We're committed to providing a work environment that's free from discrimination, harassment, and retaliation.

How to Apply:

If you're a motivated and detail-oriented individual with a passion for technology, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. Apply for this job