Experienced Customer Success Manager – Ecommerce and Marketing Solutions

At arenaflex, we're not just looking for a Customer Success Manager – we're looking for a trusted advisor, a problem-solver, and a marketing expert who can help our top-tier customers achieve their business goals. If you're passionate about ecommerce, digital marketing, and customer success, we want to hear from you.

About arenaflex

arenaflex is a customer-funded and customer-driven company that's dedicated to solving real problems for ecommerce brands. We're not about empty promises or forced fun – we're about delivering results and having genuine moments with a team that actually enjoys working together. Our work environment is designed to be drama-free, with no pointless meetings, micromanagement, or bureaucracy. We're data-driven, transparent, and trust each other to get the job done.

The Role

As a Customer Success Manager at arenaflex, you'll be responsible for developing strategies with our merchants to help increase revenue through digital marketing strategies. You'll onboard new clients, provide best practices to ensure clients are achieving their business goals, and regularly review customer dashboards to address any open issues. You'll also contribute feedback to our Product/Engineering team on platform improvements to enhance customer engagement.

Key Responsibilities

* Be passionate about customer success and establish yourself as a trusted advisor for arenaflex's top-tier customers

• Proactively develop strategies with our merchants to help increase revenue through digital marketing strategies for their managed accounts
• Onboard new clients, so they are set up for success. This may include assistance with migrating contacts, guiding them through a warmup process, and helping them set up their first campaigns and automations across channels
• Be proactive with strategic advice and guidance on a weekly, bi-monthly, or monthly cadence and respond to client questions in a timely manner
• Provide best practices to ensure clients are achieving their business goals
• Regularly review customer dashboards, address any open issues, and ensure consistent messaging and appropriate escalation
• Keep merchants up to date on product releases and new features
• Contribute feedback to Product/Engineering on platform improvements to enhance customer engagement
• Conduct QBRs, establish quarterly goals for customers, and help achieve them
• Document troubleshooting and problem resolution steps

What We Expect

* 1-2 years of customer success-related experience

• An understanding of what the main digital marketing metrics are and what is driving their trends (opens, clicks, conversions)
• A proven track record of creative problem-solving for customers
• Fluency in English and Chinese languages
• Experience and comfort discussing business and sales topics with clients during renewal or cancelation conversations
• Excellent communication skills via chat, phone, video conference, and email
• Strong time management skills and feels comfortable working in the office or remotely
• An understanding of (either some or all): Slack, Zoom, Intercom, Mixpanel, Hubspot, G-Suite, and arenaflex or other ecommerce and marketing platforms
• Experience in ecommerce, SaaS, project management, marketing, or advising customers on marketing strategy is a plus!

What We Offer

* Gross salary starting from 2800 EUR/month based on experience + commission depending on individual results

• An unlimited learning budget for self-improvement complying with the best interest of arenaflex
• Working methods and best practices inspired by the best tech companies in Silicon Valley
• Senior colleagues that enable us to have a high-performing, productive environment where your growth will accelerate
• Private health insurance
• Remote work possibilities
• Unlimited access to psychotherapy
• A workstation budget
• Personalized work anniversary gifts (house cleaning, spas, international flights & more that you choose depending on the year)
• Attractive workations and team-led team-building events

About Our Product

arenaflex is an email and SMS marketing platform built for ecommerce brands. With one-click integration to major ecommerce platforms, intuitive automation, and powerful email templates, we make sophisticated marketing effortless – no learning curve required. Our award-winning 24/7/365 customer support and platform trusted by growing brands and seasoned pros alike prove that great marketing doesn't have to be expensive.

Join Our Team

If you're passionate about customer success, digital marketing, and ecommerce, we want to hear from you. Apply now to become a part of our team and help us deliver results for our customers. Apply for this job