Experienced Full Stack Revenue Cycle Management Customer Services Manager – Web & Cloud Application Development

At arenaflex, we're passionate about revolutionizing the healthcare revenue cycle management industry by fostering a culture of excellence, innovation, and collaboration. As a renowned boutique consulting firm, we specialize in revenue cycle optimization and effective collaboration between operational and IT facets. With a robust track record of aiding over 100 healthcare systems nationwide, our team thrives on professionalism, efficiency, and adaptability. We're currently seeking an experienced Full Stack Revenue Cycle Management Customer Services Manager to join our team at one of US News Best Hospitals 2022-23. This role offers a unique opportunity for top performers to work in a professional environment that acknowledges and values their dedication and proficiency. While this role doesn't offer benefits, it presents an opportunity to work within an organization that encourages talented individuals to surpass conventional boundaries.

Why arenaflex?

At arenaflex, we're committed to creating an inclusive and dynamic workplace that values diversity and promotes exceptional individuals who bring their best to the table. Our core values – professionalism, efficiency, and flexibility – underscore our commitment to excellence and innovation.

Employee Testimonial

"I've had the privilege of working with an exceptional team of RCM subject matter experts who share my passion for delivering high-quality patient care. Working alongside and as part of this team to help shape the RCM space is an exciting and rewarding experience." – Patti Consolver, Director of Business Development

Job Summary

* Job Title: Revenue Cycle Management Customer Services Manager

• Location: Remote (U.S. Based)
• Job Type: Full-Time, Monday–Friday (40 hours/week) (Days)
• Department: Patient Financial Services – Physician Billing
• Reports To: Director of Revenue Cycle

Position Summary

The Revenue Cycle Management Customer Services Manager (CSM) is responsible for overseeing all operational aspects of the Customer Service Team within Patient Financial Services for Physician Billing. This remote role plays a pivotal part in ensuring a high-quality patient experience and efficient resolution of billing-related inquiries. The CSM must demonstrate a strong understanding of the full revenue cycle and bring a service-first mindset that aligns with our organization's commitment to excellence. This role requires the ability to lead and develop a team of empathetic, high-performing representatives who are trained to identify, investigate, and resolve patient concerns with courtesy, clarity, and professionalism. The CSM will work cross-functionally with departments across the organization – from front-end registrars to C-suite leadership – and must bring advanced communication skills, technical competence, and operational insight to drive team success.

Key Responsibilities:

* Manage day-to-day operations of the Customer Service Team for physician billing within Patient Financial Services.

• Hire, train, mentor, and retain a team of representatives with a high degree of empathy and professionalism.
• Monitor call center performance using call distribution systems and reporting tools to track and improve team metrics.
• Ensure timely and effective resolution of patient billing inquiries while upholding quality service standards.
• Collaborate with cross-functional teams, including registration, coding, billing, and IT to resolve systemic issues and improve processes.
• Develop and implement training and quality assurance programs to ensure consistent service delivery.
• Analyze service trends and develop strategies to optimize customer satisfaction and operational efficiency.
• Maintain a deep understanding of payer contracts, billing regulations, and reimbursement practices.
• Leverage Epic and other patient accounting systems to support issue resolution and improve transparency.
• Establish and maintain strong working relationships with internal and external stakeholders, including hospital leadership.
• Produce and present performance reports, identify areas of improvement, and drive strategic initiatives within the team.

Required Qualifications:

* Bachelor's degree in Accounting, Business Administration, Health Administration, Finance, or a related field OR 15 years of direct management experience in hospital receivables within an academic health system.

• Minimum of 7 years of progressive experience in financial operations or hospital receivables management within a healthcare setting.
• At least 4 years of direct supervisory or management experience.
• Strong background in customer service operations within a healthcare business office or revenue cycle setting.
• In-depth knowledge of the complete revenue cycle process.
• Proficiency with Epic and call center systems, including metrics and performance dashboards.
• Understanding of payer contracts and insurance reimbursement practices.
• Demonstrated success in coaching teams, driving performance, and fostering positive workplace culture.
• Exceptional interpersonal, communication, and conflict resolution skills.
• Proven ability to influence and collaborate at all levels of the organization.

Preferred Skills:

* Experience with academic medical centers or complex health systems.

• Six Sigma, Lean, or other process improvement training is a plus.
• Bilingual skills (Spanish/English) are a plus.

Compensation and Benefits:

* Salary Range: Minimum $37.87/hour - Maximum $66.28/hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility.

• While this role doesn't offer benefits, it presents an opportunity to work within an organization that encourages talented individuals to surpass conventional boundaries.

How to Apply:

If you're a motivated and experienced professional looking for a challenging and rewarding opportunity, we encourage you to apply to this role. Please submit your resume and a cover letter outlining your qualifications and experience. We look forward to reviewing your application and discussing this opportunity further. Apply To This Job Apply for this job