Experienced Customer Success Manager, Onboarding – Accelerate Customer Adoption and Drive Business Growth at arenaflex

About arenaflex

arenaflex is a leading innovator in the social media management industry, empowering businesses to succeed in the ever-evolving digital landscape. With a commitment to excellence and a passion for customer success, we're dedicated to helping our clients achieve their goals through our cutting-edge platform and exceptional support. Join our Sales & Success team and become a part of a winning team that's shaping the future of social media management.

Why Join arenaflex's Sales & Success Team?

At arenaflex, we're not just looking for talented individuals – we're looking for game-changers. Our Sales & Success team is a dynamic and collaborative environment where you'll have the opportunity to accelerate your career, work with top brands, and design your own path to success. With a focus on customer-centricity and a commitment to innovation, we're constantly pushing the boundaries of what's possible in the social media management industry. If you're passionate about delivering exceptional customer experiences and driving business growth, we want to hear from you.

About the Role

We're seeking an experienced Customer Success Manager, Onboarding to join our Sales & Success team in the Philippines. As a key member of our team, you'll be responsible for providing customers with a tailored and value-driven onboarding experience that sets them up for success in achieving their business goals. With a focus on customer satisfaction, you'll handle a high volume of communication, prioritize multiple methods of communication, and consistently meet and exceed quantitative goals and qualitative behaviors that support team members and customers.

Key Responsibilities:

• Provide customers with a tailored and value-driven onboarding experience that ensures customers are set up for success in achieving their business goals.
• Ensure new customers are set up for success and have a customer-first mindset.
• Handle a high volume of communication, prioritizing multiple methods of communication at the same time, and never sacrifice the customer experience.
• Consistently meet and exceed quantitative goals and exemplify qualitative behaviors that support team members and customers.

What You'll Bring:

We're looking for a highly driven, enthusiastic, and tech-savvy Customer Success Manager, Onboarding who is passionate about delivering exceptional customer experiences. You'll be the first point of contact with our new customers and pride yourself on being organized, detail-oriented, and empathetic. With a minimum of 2+ years of experience in an account management/client relationship role in the technology industry, you'll possess professional English fluency in verbal and written communication, experience delivering product training sessions via web conference software, and in-depth knowledge of social media platforms and the social media industry.

Essential Qualifications:

• 2+ years of experience in an account management/client relationship role in the technology industry.
• Professional English fluency in verbal and written communication.
• Experience delivering product training sessions via web conference software (or alternative professional experience in adult education).
• In-depth knowledge of social media platforms and a general understanding of the social media industry.
• Able to work hours for the North America (NAMER) region.

Preferred Qualifications:

• Able to identify and align a customer's goals and objectives with arenaflex's value, capabilities, and solution.
• Ability to manage simultaneous software implementations for multiple clients.
• Superior organizational skills.
• Excellent communication skills, both written and verbal.
• Salesforce.com or other CRM experience is a plus.

Career Growth Opportunities:

At arenaflex, we're committed to helping you grow and develop your career. Within 1 month, you'll complete our 3-week new hire training & onboarding program remotely through pre-recorded webinars, pass your Sprout certification, and pass your mock call certifications with your mentor and manager. Within 3 months, you'll start hitting your stride by completing the new hire mentor program, working up to a full funnel of about 50 customers, and having a marked impact on product adoption levels for customers that you engage with. Within 6 months, you'll be making a clear impact through meeting agreed-upon goals and targets relating to activity levels, product adoption, and expanding customer type in terms of size, industry, location, etc. Within 12 months, you'll make this role your own by continuing to meet and exceed goals and targets relating to daily activity and product adoption, positively influencing customer retention, and obtaining (solicited and unsolicited) peer and customer feedback.

Our Benefits Program:

We're proud to regularly be recognized for our team, product, and culture. Our benefits program includes:

• Insurance and benefit options that are built for both individuals and families.
• Progressive policies to support work/life balance, like our flexible paid time off and parental leave program.
• High-quality and well-maintained equipment – your computer will never prevent you from doing your best.
• Wellness initiatives to ensure both health and mental well-being of our team.
• Ongoing education and development opportunities via our Grow@arenaflex program, employee-led diversity, equity, and inclusion initiatives, and mentorship programs for aspiring leaders.
• Growing corporate social responsibility program that is driven by the involvement and passion of our team members.

How to Apply:

If you're passionate about delivering exceptional customer experiences and driving business growth, we want to hear from you. Please submit your application, and we'll be in touch to discuss this exciting opportunity further.

Important Note:

Candidates for this remote work opportunity must be based in the Philippines. If you are based in another location within APAC, we aren't able to hire in your location at this time; however, if you'd like to stay in touch with us in case that changes in the future, please apply and we'll save your application for possible future consideration.