Customer Happiness Manager – Building Lasting Relationships and Driving Growth at arenaflex

At arenaflex, we're revolutionizing the education landscape by providing immersive and hands-on learning experiences to over 4000 children annually. Our mission is to nurture young risk-takers, problem solvers, and empathetic leaders who will shape the future of education. As a Customer Happiness Manager, you'll play a pivotal role in building lasting relationships with our families, driving growth, and improving the quality of our program.

About arenaflex

arenaflex is the premier STEM camp provider in NYC and Boston, with a community of 9000+ passionate families who share our vision for the future of education. Our team is dedicated to creating a nurturing environment that fosters empathy, compassion, and lifelong learning. We're committed to making a meaningful impact on the lives of our families and team members.

Job Description

As a Customer Happiness Manager, you'll be responsible for building and maintaining strong relationships with our families through proactive communication, creative initiatives, and exceptional support. You'll work closely with our team to improve the quality of our program, drive growth, and create a positive experience for our families. This is an entrepreneurial and proactive role that requires a customer-centric approach, a passion for education, and a commitment to making a lasting impact.

Responsibilities

* Communicate with customers via phone, email, and chat to provide support and build lasting relationships

• Handle customer-related administrative duties, including data entry and reporting, assisting with programming and scheduling
• Nurture the community of arenaflex families through creative initiatives beyond regular communications, such as newsletters and social media
• Assist with special projects, such as partnership development, family events, enrollment boost, and customer-related process improvements
• Hire, train, and manage an additional team member to delegate the responsibilities above

Qualifications

* Empathetic problem solver with excellent written and verbal communication skills

• Skilled at building long-term relationships and proactive in improving processes
• Purposeful and driven, passionate about achieving results and making an impact
• Positive attitude, solution-oriented mindset, and accountability in commitments
• Open to feedback, continuously learning, and a team player who values empathy and compassion
• At least 5 years of experience in customer support or marketing
• Extensive experience in the NYC parenting or education market is a plus

Cultural Fit

We're searching for professionals who are not just skilled but also deeply align with our core values. At arenaflex, our 'Ways of Being' guide everything we do:

• We are purposeful in our actions, always asking "why" to cultivate inner motivation
• We ask "how to make it work" before wondering "if it will be possible"
• Our decisions are grounded in data and logic
• We are accountable and disciplined
• We actively seek feedback, embracing different perspectives and effective methods that contribute to our growth
• We avoid superficial solutions, opting instead to thoroughly analyze problems to create sustainable, scalable responses
• We are unifiers, fostering a loving and caring team environment that deeply values empathy and compassion

If these values speak to you, see how you align with our complete 'Ways of Being' at [www.arenaflex.co/value](http://www.arenaflex.co/value).

Career Growth Opportunities and Learning Benefits

As a Customer Happiness Manager at arenaflex, you'll have the opportunity to:

• Develop your skills in customer support, marketing, and program development
• Work closely with our team to drive growth and improve the quality of our program
• Participate in professional development opportunities, including training and workshops
• Collaborate with our leadership team to shape the future of education at arenaflex

Work Environment and Company Culture

arenaflex is a remote-friendly company that values flexibility and work-life balance. Our team is passionate about creating a positive and inclusive work environment that fosters empathy, compassion, and lifelong learning. We're committed to making a meaningful impact on the lives of our families and team members.

Compensation and Benefits

* $70,000 - $87,000 annual salary

• Health, Dental, and Vision Benefits
• 401K + Matching Program
• PTO Program
• Paid Holidays

How to Apply

If you're passionate about building lasting relationships, driving growth, and making a meaningful impact in the education landscape, we want to hear from you! Please share your resume and a response to the following prompt:

• Describe the skills and experience you bring that align with the requirements of this position and would contribute to your success in the role.

Email your application to [[email protected]](mailto:[email protected]).

Equal Opportunity Employer

arenaflex is an equal opportunity employer. Applicants are considered for positions without regard to veteran status, uniformed service member status, race, religion, sexual orientation, gender, national origin, age, physical or mental disability, genetic information, or any other category protected by applicable federal, state, or local laws. Apply Job! Apply for this job