Experienced Customer Experience Specialist – Retail Sales and Customer Service

Join arenaflex, the way your career should be!

At arenaflex, we're revolutionizing the way people buy and sell cars. Our commitment to honesty, transparency, and high-integrity has made us the nation's largest retailer of used cars, with over 200 locations nationwide. We're not just a car retailer; we're a team of passionate professionals who strive to deliver iconic customer experiences every day.

About this role

As an Experienced Customer Experience Specialist at arenaflex, you'll be empowered to provide exceptional customer service, guiding customers through every step of their car-buying journey. You'll work closely with our teams to ensure a seamless and positive experience for our customers, reinforcing our simple and efficient process. Your ability to build strong relationships, communicate effectively, and drive results will be essential in helping us achieve our goals.

What you'll do

As a key member of our team, you'll be responsible for:

• Providing exceptional customer service by guiding customers through the car-buying process, from sale to financing and beyond
• Conducting vehicle condition assessments, collecting and recording information to facilitate customer appraisals
• Receiving and processing vehicles shipped to arenaflex, completing daily scanning and reconciliation of vehicle inventory
• Performing cosmetic inspections to ensure vehicles meet arenaflex Quality Standards
• Handling various administrative duties, including printing daily reports, maintaining transaction paperwork, and contacting finance companies
• Creating service appointments and reviewing repair order invoices for retail service work performed
• Ensuring accuracy of documentation for billing and managing repair orders

Purpose of the role

This is a high-energy retail sales environment where you'll work as a team to meet goals and handle a wide range of customer interactions. To succeed, you'll need to quickly build rapport with people, understand their needs, and manage diverse tasks with limited supervision. You'll have the opportunity to grow your career, learn new skills, and become a mentor, manager, or business leader.

Qualifications and Requirements

To excel in this role, you'll need:

• Exceptional communication skills, with the ability to build and maintain strong relationships
• Confidence in yourself, our products, and arenaflex
• Strong team behaviors, including integrity, respect, inclusion, fairness, and fun
• Ability to balance customer needs with business requirements
• Strong problem-solving skills, with a focus on creating win-win solutions
• Ability to work in a fast-paced environment, prioritizing tasks and meeting deadlines
• Basic skills with Microsoft Office Suite (e.g., Word, Excel, and PowerPoint)
• High School Diploma or equivalent
• Sales and customer service experience, preferably in retail
• Valid Driver's License

About arenaflex

arenaflex disrupted the auto industry by delivering the honest, transparent, and high-integrity experience customers want and deserve. Our innovative approach has helped us become the nation's largest retailer of used cars, with over 200 locations nationwide. Our team of over 25,000 associates works together to deliver iconic customer experiences, helping every associate grow their career and achieve their best.

Career Growth Opportunities

At arenaflex, we're committed to helping you grow your career and achieve your goals. You'll have access to:

• Ongoing training and development opportunities
• Mentorship programs to help you succeed
• Opportunities to take on new challenges and responsibilities
• A supportive and inclusive work environment

Work Environment and Company Culture

arenaflex is a dynamic and fast-paced work environment where you'll have the opportunity to work with a diverse team of professionals. We're committed to creating a positive and inclusive work environment, where everyone feels valued and respected. Our company culture is built on integrity, respect, inclusion, fairness, and fun.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including:

• Competitive salary and bonus structure
• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays
• Opportunities for professional growth and development

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we want to hear from you! Apply now to join our team and start your career at arenaflex. Apply Job! Apply for this job